Director of Operations

PayNearMe   •  

Sunnyvale, CA

Industry: Professional, Scientific & Technical Services

  •  

Not Specified years

Posted 168 days ago

This job is no longer available.

We’re fostering a fun and dynamic environment, offer top of the line tech, a fully stocked kitchen with free snacks and drinks, and free lunches twice a week. We’re looking for an individual that has an incredibly strong work ethic, who is passionate about changing the world, and someone who’s looking to grow with our team.

Key responsibilities:

  • Participate in the Prism Leadership Team in setting strategic direction for the business unit
  • Provide leadership over our in-house Customer Support team that is responsible for answering customer concerns through our in-app messaging tools and for building self-help capabilities.
  • Provide leadership over our in-house Payment Operations team that ensures the accuracy and timely response to the millions of payment requests made each quarter.

Qualifications:

  • Must have strong technical fluency but software development experience is not required
  • Should have significant experience leading large teams with multiple direct and indirect reports
  • Must have experience establishing and managing against KPIs ensuring that teams are effectively and efficiently executing against them
  • Ability to learn quickly and thrive in a fast-moving environment
  • Ability to plan and execute projects with multiple components that touch many stakeholders
  • Experience in scaling an organization in a startup environment is strong plus
  • Having a successful track record at a consumer mobile app company is a strong plus
  • BA or BS degree

Great stuff about joining the team:

  • Comprehensive and generous medical/dental/vision benefits
  • Competitive salary
  • Equity options in the business
  • Fun environment with a fully-stocked kitchen