Job Description

Director of Operations

Actuarial Consulting Co. – Chicago or So. IL

Ref # 935

Are you an operations leader in professional services? Do you have 10+ years’ experience in business operations with a background in HR, Office Operations, Accounting, Management Consulting, and/or IT? Advanced degree from accredited university? Will consider applicants with more experience. Do you work well on a team & value collaboration? Do you live in Chicago or Southern IL? If so, keep reading!

Our client provides timely, independent, & innovative consulting services with integrity, skill & care. Goals: Exceed client expectations & fulfill responsibilities to employees, profession, & public.

BACKGROUND:

Master’s degree from accredited university in related field
10+ years of business operations/leadership experience, with knowledge of office operations, HR, insurance, & business finance
Experience developing & managing budgets
Experience hiring, training, developing, supervising, & appraising personnel

COMPETENCIES

Strong project coordination & organizational ability.
Able to balance multiple projects & deadlines simultaneously.
Exceptional time management & organizational skills.
Proficiency with Microsoft Office & HR software.
Ability to read, understand & interpret basic financial reports.
Excellent written & verbal communication skills.
Able to act with integrity, professionalism, & confidentiality.
Thorough knowledge of employment-related laws & regulations.
Excellent interpersonal, negotiation, & conflict resolution skills.

IDEAL CANDIDATE WILL:

Maintain positive attitude with all levels of employees
Work effectively with employees from principal/owners to entry-level administrative staff
Quickly respond to conflicting priorities, shifting & adapting as required
Collaborate with actuarial & operations staff to achieve organizational & key management area goals
React appropriately to constructive feedback without taking it personally
See big picture; pull together resources when necessary
Communicate quickly, clearly & honestly
Enhance corporate performance, support quality environment
Pay attention to detail & commitment to task

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Lead all operating functions (accounting, HR, IT, & marketing communications.
Coordinate key management areas (KMAs).
25% travel when travel re-opens.
Report to Managing Principal
Keep managing principal & principals’ groups informed about business activities, conduct SWOT & recommend actions
Oversee & coordinate business operations functions
Maintain structure of co. meetings, including time, format, content, & follow-up
Coordinate policies & procedures for fair & consistent employee treatment: ensure integrity of company & oversee implementation of processes
Lead development, coordination, & implementation of KMA goals
Review & execute vendor contracts & relationships subject to all contract approval policies & other applicable checks & balances
Overall responsibility for employee relations functions, including recruiting
Coordinate, schedule, & participate in principals’ group & board of directors’ meetings; record & maintain meeting minutes
Support quality control standards & implement improvements
Be available 24/7
Respond to operational or organizational needs.
Coordinate key management areas (KMAs).
Assist with formulation, documentation of administrative/operational policies, & procedures
Review operating functions to evaluate efficiency methods
Compile required special reports. Prepare recommendations for management evaluations.
Monitor & enhance day-to-day business operations.
Implement decisions of principals’ group & board of directors.