Director of Operations (Freight Forwarding)


Baltimore, MD

Industry: Transportation


11 - 15 years

Posted 18 days ago

The Director of Operations will be directly responsible for the following departments:

  • Export
  • Import
  • Customs Brokerage (in conjunction with Director of Compliance)
  • Domestic


Minimum 10 years freight forwarding operations/management experience

Energetic & motivational to customers and employees.

Analytical thinker with good problem-solving skills.

Confidence and decisiveness.

Strong organizational skills.

 Promote and ensure strong team environment.


  • Direct active involvement with staff, supervisors and management to ensure awareness of all activities and taking lead role in managing problems.
  • Oversee, budget and manage staff operational training o TSA/CCSF – Initial and annual recurring
  • DG Training: Initial and every 2 years recurring for ops staff.
  • Compliance: Export/Import. Internal training/updates, use of consultant and other outside
  • sources. Critical to ensure strict compliance with regulatory agencies.
  • Customer service: Implement a constant improvement process and make sure all employees are aware of mission and work to achieve it.


  • Vendor Management (in conjunction with Trade Lane and Pricing Managers)

  • Rate/contract Negotiation
  • Approval/revocation of services
  • Ensure complete compliance with CAR/CAPA policies. o Initiate corrective action with vendors
  • as needed.
  • Daily operational audits in conjunction with GM and coordinated action to resolve any issues.
  • Warehouse cleanliness, safety & organization
  • Review, analyze, and enhance current quality procedures.
  • Implement new quality procedures consistent with Company standards.
  • Ensure compliance with Company procedures.
  • Ensure regulatory agency compliance including but not limited to: IATA, TSA, FAA, DOT, US
  • Customs, FMC, DOC, & DOS.
  • Ensure appropriate training of Company ethics and industry knowledge to employees.
$110K - $110K
$110K - $110K base, company bonus paid quarterly bonus