Director of Operations

Envision Healthcare Holdings, Inc   •  

Dallas, TX

Industry: Healthcare


8 - 10 years

Posted 176 days ago

This job is no longer available.

We currently have an exciting opportunity available for an experienced a Director of Operations. This position will be servicing multi-specialties and have overall accountability for operations, financial performance, managing client relationships, strategic implementation, and people management.



Financial and Operational

  • Assist in preparation of corporate budgets with EVPS clinical leadership and financial and accounting team
  • Together with regional clinical leadership, monitor financial performance of facility contracts and labor cost variances to budget
  • Specifically monitor and manage labor costs and hours as compared to budget
  • Establish appropriate internal processes and other standard work tools to ensure effective and efficient operations
  • Attend clinical leadership meetings to resolve operational issues and communicate significant issues related to corporate strategy, financial performance & other corporate initiatives
  • Develop and monitor business metrics related to financial and operational performance, including interfacing with Central Services, Business Intelligence and other internal departments responsible for data production and analysis
  • Interface with other leaders within the organization as needed to resolve issues and successful implement Corporate and divisional goals and objectives
  • Manage and monitor clinical compensation and other benefits-related processes and procedures
  • Manage provider resources and allocations, including:
  • Approval of position openings and requisitions
  • Authorization of contract requests for all providers within the Region
  • Implement start-ups and acquisitions in collaboration with designated internal work groups, as well as clinical and operational leadership
  • Assist the Managed Care Department as required in facility global arrangements, self-pay and other managed care contracting issues
  • Coordinate clear and consistent communication with other departments on successfully integrating new programs
  • Actively participate in Kaizen events to improve processes both internally and externally

Business Development, Acquisitions & Organic Growth

  • Assist Business Development as needed by participating in business development meetings, providing required specialty-specific information, identifying target providers within and outside of local market, obtaining and disseminating pertinent information, or serving as key contact in current facilities or offices related to cross-selling or expansion of services
  • Assist in identification of specialty-specific additional services and modalities, analyze their feasibility and implement where applicable
  • Establish processes to insure the effective operationalization of organic growth contracts, including the assignment of a Client Services team, participation in relevant meetings, acclimating new providers and groups to the organization, implementation of standard work, establishing budgets and ongoing assessment and recalibration of new business
  • Establish processes to insure the effective operationalization of acquired groups, including the assignment of a Client Services team, participation in relevant meetings, acclimating new providers and groups to the organization, implementation of standard work, establishing budgets and ongoing assessment and recalibration of new business
  • Interface with TIVA or other recruitment staff to ensure that the appropriate processes are in place to identify and place potential candidates in an efficient and cost-effective manner for both temporary and permanent assignments

Client Management

  • Coordinate contract negotiation/renegotiation process in conjunction with Legal, clinical & operations leadership, and other relevant internal stakeholders
  • Coordinate and monitor contract changes
  • Meet regularly with key client stakeholders to:
  • Identify any projected changes in service requirements that impact operations and financials
  • Proactively address client expectations and issues
  • Understand and communicate local market issues within the assigned geographic area that impact the Company and client through networking and nurturing of other healthcare relationships in the region
  • Meet regularly with EVPS affiliated providers to understand their needs, resolve identified issues, and build relationships
  • Act is a corporate liaison to ensure a strong sense of “Company” within the provider community
  • Provide leadership in assigned regional market to assist specialty clinical leadership in developing significant long-term relationships with facility, facility ownership, clinical leadership and long term business success and market position
  • Provide support as required for business development opportunities within the RPD’s assigned region
  • Act as a liaison as necessary between corporate departments and Client facility personnel

People Management

  • Recruit, train, develop and evaluate Client Services employees
  • Work with regional/executive clinical leadership, as well as Human Resources, to develop a pipeline of effective leadership at the facility level
  • Direct Regional specialty recruiting strategy to fulfill needs for short, mid and long-term contract success and market development
  • Provide formal, quarterly feedback to assigned recruitment and new hire team through established report card procedures
  • Work with the National Practice Director to develop and maintain new contracts’ staffing schedules
  • Assess new contract staffing needs and communicate those to the recruitment department and third party staffing companiesCorporate Representative
  • Read and abide by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
  • Report any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company
  • Obtain clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 7+ years managing multi-discipline, multi-specialties and multiple locations at a regional level


  • Bachelor's Degree from four-year College or university and 10 years’ experience in physician practice management or healthcare management with extensive physician interface. Master’s Degree in health-related field strongly preferred; or equivalent combination of education and experience