Director of Operations

Envision Healthcare Holdings, Inc   •  

Dallas, TX

Industry: Healthcare

  •  

8 - 10 years

Posted 176 days ago

This job is no longer available.

We currently have an exciting opportunity available for an experienced a Director of Operations. This position will be servicing multi-specialties and have overall accountability for operations, financial performance, managing client relationships, strategic implementation, and people management.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Financial and Operational

  • Assist in preparation of corporate budgets with EVPS clinical leadership and financial and accounting team
  • Together with regional clinical leadership, monitor financial performance of facility contracts and labor cost variances to budget
  • Specifically monitor and manage labor costs and hours as compared to budget
  • Establish appropriate internal processes and other standard work tools to ensure effective and efficient operations
  • Attend clinical leadership meetings to resolve operational issues and communicate significant issues related to corporate strategy, financial performance & other corporate initiatives
  • Develop and monitor business metrics related to financial and operational performance, including interfacing with Central Services, Business Intelligence and other internal departments responsible for data production and analysis
  • Interface with other leaders within the organization as needed to resolve issues and successful implement Corporate and divisional goals and objectives
  • Manage and monitor clinical compensation and other benefits-related processes and procedures
  • Manage provider resources and allocations, including:
  • Approval of position openings and requisitions
  • Authorization of contract requests for all providers within the Region
  • Implement start-ups and acquisitions in collaboration with designated internal work groups, as well as clinical and operational leadership
  • Assist the Managed Care Department as required in facility global arrangements, self-pay and other managed care contracting issues
  • Coordinate clear and consistent communication with other departments on successfully integrating new programs
  • Actively participate in Kaizen events to improve processes both internally and externally

Business Development, Acquisitions & Organic Growth

  • Assist Business Development as needed by participating in business development meetings, providing required specialty-specific information, identifying target providers within and outside of local market, obtaining and disseminating pertinent information, or serving as key contact in current facilities or offices related to cross-selling or expansion of services
  • Assist in identification of specialty-specific additional services and modalities, analyze their feasibility and implement where applicable
  • Establish processes to insure the effective operationalization of organic growth contracts, including the assignment of a Client Services team, participation in relevant meetings, acclimating new providers and groups to the organization, implementation of standard work, establishing budgets and ongoing assessment and recalibration of new business
  • Establish processes to insure the effective operationalization of acquired groups, including the assignment of a Client Services team, participation in relevant meetings, acclimating new providers and groups to the organization, implementation of standard work, establishing budgets and ongoing assessment and recalibration of new business
  • Interface with TIVA or other recruitment staff to ensure that the appropriate processes are in place to identify and place potential candidates in an efficient and cost-effective manner for both temporary and permanent assignments

Client Management

  • Coordinate contract negotiation/renegotiation process in conjunction with Legal, clinical & operations leadership, and other relevant internal stakeholders
  • Coordinate and monitor contract changes
  • Meet regularly with key client stakeholders to:
  • Identify any projected changes in service requirements that impact operations and financials
  • Proactively address client expectations and issues
  • Understand and communicate local market issues within the assigned geographic area that impact the Company and client through networking and nurturing of other healthcare relationships in the region
  • Meet regularly with EVPS affiliated providers to understand their needs, resolve identified issues, and build relationships
  • Act is a corporate liaison to ensure a strong sense of “Company” within the provider community
  • Provide leadership in assigned regional market to assist specialty clinical leadership in developing significant long-term relationships with facility, facility ownership, clinical leadership and long term business success and market position
  • Provide support as required for business development opportunities within the RPD’s assigned region
  • Act as a liaison as necessary between corporate departments and Client facility personnel

People Management

  • Recruit, train, develop and evaluate Client Services employees
  • Work with regional/executive clinical leadership, as well as Human Resources, to develop a pipeline of effective leadership at the facility level
  • Direct Regional specialty recruiting strategy to fulfill needs for short, mid and long-term contract success and market development
  • Provide formal, quarterly feedback to assigned recruitment and new hire team through established report card procedures
  • Work with the National Practice Director to develop and maintain new contracts’ staffing schedules
  • Assess new contract staffing needs and communicate those to the recruitment department and third party staffing companiesCorporate Representative
  • Read and abide by the company’s code of conduct, ethics statements, employee handbook(s), policies and procedures and other corporate mandates, including participation in mandatory training programs
  • Report any real or suspected violation of the corporate compliance program, company policies and procedures, harassment or other prohibited activities in accordance with the reporting policies of the company
  • Obtain clarification of policy whenever necessary and may use the resources available through the Compliance, Human Resources or Legal Department to do so

Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • 7+ years managing multi-discipline, multi-specialties and multiple locations at a regional level

Education/Experience:

  • Bachelor's Degree from four-year College or university and 10 years’ experience in physician practice management or healthcare management with extensive physician interface. Master’s Degree in health-related field strongly preferred; or equivalent combination of education and experience

2018-17270