Growing franchisee of a national, award winning provider of choice in home health care is seeking a pivotal Director of Operations to lead and oversee all daily operational and financial aspects of the business in Cleveland, OH. This Director will lead with a “hands on” management style, accountable for the performance in all areas of the business including finances, talent acquisition, client services, training and development, and new business development as well providing leadership to the Client Services and Caregiver Services Managers. The role reports to the President / Owner who is looking for someone who leads with a positive approach and can delve into complex processes and procedures and transfer them into the culture of the business systems. Candidates will need to live in or very near to Cleveland, OH. Relocation assistance may be provided to the exceptional candidate.
Candidates must have strong emotional intelligence, excellent business acumen, be high-energy with a strong sense of urgency and a “can-do” attitude. The Director will be responsible to lead all internal and external components of the business including maintaining excellence client service, caregiver development and satisfaction which is the key element in maintaining client relations and building new business stream through relationships withother care facilities, organizations and various resources. This organization has experienced positive sales growth in multiple territories and they are looking for an impactful leader to assist them in continuing to grow the business and revenue. Team building with strong attention to detail and the ability to effectively communicate with a diverse audience is required. Bachelor’s degree or Master’s degree is preferred but not required.