Please make sure to attach both a resume and cover letter to complete your application.
The ASPCA’s Onyx and Breezy Shefts Adoption Center is based at our national headquarters in New York City. Animals who pass through our Adoption Center benefit from complete medical care, behavior assessment, socialization, and daily enrichment activities. The Adoptions team works to match pets with people based on lifestyle compatibility and brings animals to the public through their mobile adoption van, which travels throughout New York City's five boroughs to match adoptable pets with potential owners.
This position supports the function of the ASPCA Adoption Center, Kitten Nursery and Canine Annex for Recovery and Enrichment (CARE) in providing efficient, cost-effective medical care to approximately 5,000 dogs and cats annually. All medical care is provided within the parameters of ASPCA guidelines. The position entails direct care work in examination, diagnosis and treatment, in addition to coordination and management of medical services; the goal of these activities is efficient and humane animal flow. In addition to helping to manage staff, the position also involves communications with clients, colleagues and volunteers. This position also requires extensive collaboration with internal ASPCA departments.
Medical Operations Management (80%):
- Ensure efficient medical operations for shelter animals, utilizing cost effective treatment plans and creative solutions to ensure the shortest route to adoption.
- Manage the Medical Team in caring for the shelter animal population; this includes ensuring that animals receive medical exams upon admission and on-going care as appropriate. These services pertain to shelter, foster and a limited number of “fospice” animals.
- Oversee Medical Team in providing diagnosis and treatment of medical problems for shelter animals, both outpatient and hospitalized animals in the ASPCA Animal Hospital. When appropriate, the provision of care may include consultations with outside veterinary specialists. When appropriate, utilize per diem veterinarians to ensure work coverage.
- Develop and maintain veterinary medicine protocols for all shelter animals.
- Train DVMs (including interns) and nursing staff on medical protocols for shelter animals.
- Ensure that the Medical Team performs daily rounds, in addition to communicating closely with ASPCA Animal Hospital (AAH) staff regarding any shelter animals receiving care in the hospital.
- Inform the Managers of medical conditions of shelter animals, including outbreaks of infectious disease.
- Provide examination and treatment of shelter animals, as appropriate, including overseeing the selection and care of medically compromised Animal Care Center (ACC) animals; when appropriate, make euthanasia recommendations based on medical findings.
- In cases warranting euthanasia for medical reasons, discuss each case with the manager(s) as appropriate and provide written documentation for use in Euthanasia Memorandums.
- Participate in the weekly Animal Health & Welfare meetings: Communicate euthanasia recommendations, review medical details for Anti-cruelty Group cases, and ensure smooth communication with colleagues in AAH and Humane Law Enforcement regarding medical issues for adoption candidates.
- Client communication, i.e. addressing specific medical needs of shelter animals with prospective adopters as needed and training qualified medical staff to do so, including ensuring that comprehensive write-ups are entered into each animal’s chart and Pet Point log. In addition, ensure that all Medical Discharge summaries contain only relevant information and are easy for adopters to understand.
- Inter-departmental Communication & Collaboration, i.e. working closely with AAH veterinarians to ensure smooth, prompt case transitions from AAH to Adoptions.
- Review AAH invoices and estimates to ensure that the most cost effective routes are being taken while providing the animal with the fastest route to adoption. Must be able to explain when when diagnostics/treatments are not indicated for shelter animals, from a shelter medicine perspective.
- Intra-departmental Communication, i.e. work closely with other areas of the Adoption Center such as the Admissions, Behavior and Volunteer Programs, to ensure that work-flow is smooth and animals are processed appropriately while utilizing available resources efficiently.
- Stay abreast of shelter medicine practices and trends, in order to employ these at the Adoption Center when applicable; work with the shelter managers to implement appropriate protocols related to disinfection, population segregation, animal dietary requirements, and animal-safe supplies.
Communications & Special Projects (20%):
- Training Programs for Interns: Oversee AAH Interns rotating through Adoption Center during Shelter Medicine Rotation.
- Provide medical information and representation to otherdepartments of the ASPCA, to the public and to the media.
- Public relations: Represent the “A” to the media, either over the phone, in writing or in person.
- Special Projects: participate on committees as appropriate (e.g. Outcome Committee, Infectious Disease Committee, etc.), contribute to Community Outreach and Animal Health Services projects as needed (e.g. surveys, CIV study, vendor selection, etc.). On call for medical emergencies.
Exemplifies the ASPCA’s Core Values:
- Has Commitment and dedication to improving the lives of animals
- Demonstrates Ownership and feels responsible for outcomes
- Believes in Team – that we are stronger together
- Seeks to Elevateothers and reimagine what is possible
- Focuses on Impact, specifically making change for animals
- DVMpreferred; minimum of 7 years practice, ideally with a combination of private practice and shelter medicine.
- LVT with advanced training will also be considered, e.g. completion of a residency and certification through the National Association of Veterinary Technicians in America.
- Management experiencerequired.
- Experience in shelter medicine strongly preferred, experience in private practice is helpful.
Ability to manage a team to results, Ability to plan, prioritize and organize work; ability to multitask across numerous workstreams; meets deadlines, Current Licensure in NY State required, Excellent communication skills, written and verbal, Must posess ability to work in high-volume, fast paced clinic enviornment, Must possess excellent animal handling skills., Proven ability to build effective relationships with others, both internally and externally, Solutions-oriented: natural inclination is to figure out how to make a bold new idea work, Strong critical thinking, problem solving, and decision-making skills, Thrives in a fast-paced, collaborative, and entrepreneurial environment