Director of Learning Experience

University Of New England   •  

Portland, ME

Industry: Education


8 - 10 years

Posted 40 days ago

The Director of Learning Experience is a highly collaborative and goal-oriented leader with significant experience developing strategy and managing instructional design and education technology teams. This position has expert knowledge in the principals of instructional design and applies best practices to design and develop a highly effective and engaging learning experience for CGPS students. The Director of Learning Experience works collaboratively with academic program directors and subject matter experts to ensure CGPS online programs and courses are high-quality and leverage cutting-edge educational technologies. Reporting to the Associate Dean for Academic Operations the Director of Learning Experience leads with effective project management and oversight to ensure timely delivery and quality assurance under tight timelines.

FTEs Directly/Indirectly Supervised – Currently: 10; Projected: 15+

Budget Expense: CGPS Operations budget lines pertaining to IDS team expenditures

Regular Interactions: Meets on a regular basis with CGPS Dean, Associate, and Assistant Deans, Academic Program and Operations Directors, SMEs, Faculty, and CETL staff.

Responsibilities Leadership

Provides leadership to the Instructional Design Services (IDS) team developing, launching, and maintaining online programs, courses and technologies. Stays abreast of the trends in online education and educational technology to leverage opportunities to continuously improve the learning experience. Develops and implements the department-level master plan in support of the CGPS and University strategic plans.

Provides overarching project management leadership for the IDS team to ensure high-quality and efficient course development under tight timelines. Meets regularly with Instructional Designers and Program Directors to discuss and implement strategies for continuous quality improvement of programs and curricula.

Pedagogy and Instructional Design

Works collaboratively and effectively with faculty and subject matter experts to provide the consultation necessary to design, develop, and implement innovative instructional content, courses, and professional development projects that enrich online teaching and learning.

Ensures the quality of the learning experience design and production of innovative online programs and courses in partnership with academic program directors, faculty, and subject matter experts. Oversees the ongoing deployment of Quality Matters. Provides expertise and leadership for curriculum and assessment best practices and works with academic staff to design and deliver faculty training and certification programs, instructional technology workshops and ongoing training opportunities for faculty to develop innovative uses for emerging pedagogical research and technologies.

Collaborates with the Center for the Enhancement of Teaching and Learning (CETL), CGPS Finance & Strategy, UNE Academic Technology Services, the University Library, and other institutional partners to advocate for the institutional infrastructure, support, and long-term strategic vision necessary to achieve the College's mission.

Leads efforts to evaluate and select learning and curricular management systems and collaborates with CGPS cross-functional teams on their implementation.

Develops processes and protocol to ensure that all CGPS programs and courses comply with all Title V, Americans with Disabilities Act (ADA), and Section 508 of the Workforce Rehabilitation Act requirements and standards for education, as directed by UNE leadership

Management and Supervision

Supervises professional staff within the CGPS Instructional Design unit. Creatively leads, motivates and mentors an effective and accomplished staff. Confers regularly with staff to plan and coordinate team activity aligned to the master plan, reviews team and individual performance, and addresses challenges as they arise.

Plans staffing and hires new Instructional Design team members in compliance with established budget and human resource guidelines needs. Provides opportunities and encourages professional growth and development of team members.

  • Responsible for performance management of IDS team
  • Accountable for hiring high functioning and effective staff
  • Serves as a coach, mentor and advocate for all IDS staff
  • Ensures ethical compliance with legal/regulatory and accreditation standards
  • Creates a positive culture and environment to support innovation, teamwork and successful outcomes
  • Models accountability and expects the same from team members
  • Meets challenges and implements change in ways that contribute to the long-term success of CGPS


Executes ongoing data analysis and refinement of processes to maintain operational efficiency and ensure team and individual performance. Networks and communicates with peers to facilitate operational standards and improvements across CGPS and the University.

Analyzes, recommends, and leads the implementation of learning technologies to improve the learning experience and increase operational efficiency

The Director, Learning Experience works in a business office environment with computers and other standard business office equipment. Occasional travel between the Portland and Biddeford Campuses of UNE is expected, which may require the use of an automobile. This position requires the individual to be located on the Portland campus.

Qualifications A Master's degree in the fields of instructional design, curriculum development, educational technology, pedagogy, or related field preferred, plus 7-10 years professional experience in online higher education, instructional design or curriculum development, or a combination of education and experience from which comparable knowledge and skills are acquired.


  • Demonstrated project management experience successfully completing complex projects.
  • Strong strategic skills in curricular assessment and planning.
  • Strong interpersonal, verbal, and written communication skills.
  • Strong analytical and creative thinking skills.
  • Ability to effectively lead the work of the Instructional Design team.
  • Ability to prioritize projects and activities, assess workflow and workload, and make effective adjustments as needed.
  • Ability to persuade, lead, motivate, instruct, and act as part of a high-performing team.
  • Ability to analyze processes and procedures and implement improvements.
  • Ability to successfully complete projects in a fast-paced, creative team environment under tight deadlines.
  • Flexibility and adaptability in a dynamic work environment where needs change quickly.
  • Enthusiasm for researching and experimenting with emerging classroom and web technologies.
  • Willing and able to work on-site at the UNE Portland campus. (This position is not remote.)