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Director of IT Service & Support in Farmington, UT


Farmington, UT 84025
7w ago


Technical Support, Technology Management


5 - 7 years

Job Description

Job Description

We are seeking an experienced Director of IT Service & Support to lead our IT Service Desk and Deskside Support teams. The candidate will provide exceptional IT service delivery to our employees for corporate IT service continuity. Reporting to the Director of Information Technology, the Director of IT Service & Support will be charged with ensuring IT support cases are responded to and resolved in a timely and high quality manner. The candidate will drive Pluralsight IT's vision of the best possible employee technology experience through excellent customer service, technical oversight, consistent processes, and efficient team management of service desk engineers.

Who you're committed to being:

  • The point of contact for Business Partners and Director of Information Technology as Major Incident Manager of critical IT issues.
  • The manager of IT Service Management Best Practices.
  • A mentor and leader in man
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Valid through: 2020-2-21

About Pluralsight

Pluralsight is a privately held online education company that offers a variety of video training courses for software developers, IT administrators, and creative professionals through its website. Founded in 2004 by Aaron Skonnard (current CEO), Keith Brown, Fritz Onion, and Bill Williams (no longer with the company), the company has its headquarters in Farmington, Utah. In September 2014, it stated it uses more than 600 subject-matter experts as course authors, offers close to 4,000 courses in its catalog, has more than 750,000 individual subscribers and more than 6,000 corporate clients. Pluralsight was founded in 2004 as a classroom training company that involved sending an instructor to a business or training event. By 2007, the company shifted its emphasis to online video training. Since 2011, the company has seen rapid growth. It has been named to the Inc. 5000 list of fastest growing private companies, ranking as the #9 Top Education company and the #19 Top Utah company.
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