Director of Installation Services
11 - 15 years experience • Furniture & Home Goods
Director Installation Services Montreal Canada
Manages a service organization that delivers the final step of our client's legendary red-carpet
Client manages a network of third-party installers that services customers of retail, at-home and ecommerce businesses.
Client must successful manage internal and external relationships and drive performance metrics and exemplary customer satisfaction.
• Ten to fifteen years experience including: o Window or window covering covering or door or window installation or relevant experience
o Knowledge or experience in the retail, home improvement industry or home services industry
o Minimum three years experience training and managing people
• Very strong problem solving and follow-up skills
• Ability to identify root causes and solve issues with a high sense of urgency
• Excellent computer skills and comfortable with new smart-phone technologies
• Good customer service skills and team-building skills
• Demonstrated ability to plan, prioritize and adjust to multiple demands and challenges
in fast-pace environment
• Strong interpersonal and communication skills. Able to communicate at all levels.
• Experience working independently, but also as part of a team Team player