Director of Human Resources

Loews HotelsRoyal Pacific Rst   •  

Orlando, FL

Industry: Hospitality & Recreation


5 - 7 years

Posted 126 days ago

This job is no longer available.

A relaxed, easy feeling with a fun surf vibe awaits guests at Universal’s Endless Summer Resort. Sunny, beach-themed rooms and two-bedroom suites make this a great spot for families of any size tobase their Universal Orlando Resort vacation.

Job Specific

  • Ensure local compliance with all Loews Corporate Human Resources policies and practices
  • Develop a recruitment strategy and recruit staff. Utilize various sources to assist in this process, ensuring affirmative action compliance
  • Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns
  • Ensure employment offers have the necessary approvals and fall within specific company guidelines
  • Prepare offer letters according to hotel policy or upon request by Executive Committee Members
  • Maintain up-to-date staffing guides and ensure their adherence
  • Participate in policy making and general operating decisions as a member of the Executive Committee
  • Oversee the development and administration of all employee benefits
  • Respond to any labor charges brought against the hotel and represent the hotel in all such hearings
  • Oversee the administration of all workers’ compensation claims and represent the hotel at all hearings. Serve as intermediary between employee, physician, and insurance company. Develop modified work whenever possible.
  • Develop and define training programs with appropriate individuals. Perform the training for pertinent subjects associated with HR policies, laws, etc.
  • Train all managers in HR policies and procedures, including the proper usage of all Human Resources forms. Oversee Hotel Orientation.
  • Monitor discipline, suspension, and termination documentation and procedures
  • Develop budgets and work within approved budgetary guidelines for the department
  • Direct all Human Resources managers in setting annual personal objectives and PACE Plan goals
  • Evaluate the performance of Human Resources employees, determining improvement and training needs and requirements for advancement
  • Maintain records and retain all personnel related records according to prescribed local, state, or federal law and company policy
  • Oversee the administration of unemployment insurance tax management, including all responses, appeals, and hearings
  • Ensure timely response is made to any claim, court issued documentation, or other report requiring Human Resource approval, action, or contribution
  • Develop policies and procedures relating to all employee issues. Ensure consistent application of such.
  • Oversee the investigation of any insurance, benefit, or work-related issues management or staff may have
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards


  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible


  • B.A. or B.S. in related field or equivalent experience
  • Minimum five years experience as HR Director at a single property or two years experience managing multiple locations
  • Full knowledge of applicable state and federal labor laws
  • Excellent communication skills – oral and written
  • Excellent organizational skills
  • Ability to interact with all levels of staff effectively
  • Experience with Workers’ Compensation issues and the development of modified work programs
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively
  • Able to work a flexible schedule, including weekends and holidays