Director of Human Resources

Loews HotelsRoyal Pacific Rst   •  

Kansas City, MO

Industry: Hospitality & Recreation


5 - 7 years

Posted 29 days ago

Loews Hotels & Co will venture into Kansas City, MO with the new Loews Kansas City Hotel, opening in the Spring of 2020. The 800-room hotel will feature 60,000 square feet of meeting & function space, with a sky bridge connecting to the 800,000 square foot Kansas City Convention Center. The hotel will mark the first hotel catering to groups & meetings to open in more than 20 years in Kansas City. Two signature restaurants, a Grab & Go bakery and a rooftop lounge will round out this all glass, 24 story hotel, which will stand out on the city's skyline. Loews Kansas City will be located at the cornerstone of an already vibrant and continuously growing downtown Kansas City.

Job Specific

  • Ensure local compliance with all Loews Corporate Human Resources policies and practices
  • Develop a recruitment strategy and recruit staff. Utilize various sources to assist in this process, ensuring affirmative action compliance
  • Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns
  • Ensure employment offers have the necessary approvals and fall within specific company guidelines
  • Prepare offer letters according to hotel policy or upon request by Executive Committee Members
  • Maintain up-to-date staffing guides and ensure their adherence
  • Participate in policy making and general operating decisions as a member of the Executive Committee
  • Oversee the development and administration of all employee benefits
  • Respond to any labor charges brought against the hotel and represent the hotel in all such hearings
  • Oversee the administration of all workers' compensation claims and represent the hotel at all hearings. Serve as intermediary between employee, physician, and insurance company. Develop modified work whenever possible.
  • Develop and define training programs with appropriate individuals. Perform the training for pertinent subjects associated with HR policies, laws, etc.
  • Train all managers in HR policies and procedures, including the proper usage of all Human Resources forms. Oversee Hotel Orientation.
  • Monitor discipline, suspension, and termination documentation and procedures
  • Develop budgets and work within approved budgetary guidelines for the department
  • Direct all Human Resources managers in setting annual personal objectives and PACE Plan goals
  • Evaluate the performance of Human Resources employees, determining improvement and training needs and requirements for advancement
  • Maintain records and retain all personnel related records according to prescribed local, state, or federal law and company policy
  • Oversee the administration of unemployment insurance tax management, including all responses, appeals, and hearings
  • Ensure timely response is made to any claim, court issued documentation, or other report requiring Human Resource approval, action, or contribution
  • Develop policies and procedures relating to all employee issues. Ensure consistent application of such.
  • Oversee the investigation of any insurance, benefit, or work-related issues management or staff may have
  • Remains current with hotel information and changes
  • Complies with hotel uniform and grooming standards


  • Promotes and applies teamwork skills at all times
  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
  • Is polite, friendly, and helpful to guests, management and fellow employees
  • Executes emergency procedures in accordance with hotel standards
  • Complies with required safety regulations and procedures
  • Attends appropriate hotel meetings and training sessions
  • Maintains cleanliness and excellent condition of equipment and work area
  • Complies with hotel standards, policies and rules
  • Recycles whenever possible


  • B.A. or B.S. in related field or equivalent experience
  • Minimum five years experience as HR Director at a single property or two years experience managing multiple locations
  • Full knowledge of applicable state and federal labor laws
  • Excellent communication skills – oral and written
  • Excellent organizational skills
  • Ability to interact with all levels of staff effectively
  • Experience with Workers' Compensation issues and the development of modified work programs
  • Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively
  • Able to work a flexible schedule, including weekends and holidays