Director of Hospice Operations (RN Required)

Posted on 09/30/17 by Susan Jett
Confidential Company
Richmond, VA
Patient Care
Posted on 09/30/17 Susan Jett

As a Hospice Operations Director Admin at AseraCare, we will count on you for the direction and business results of our healthcare facilities. As part of your responsibilities, you’ll oversee and lead various operations. You will promote an environment that fosters creative thinking, problem solving and empowerment and hire a qualified executive staff to assist in your efforts. All your hard work will help create a respectful and empowering environment for our patients. You will also orient new staff and participate in recruitment and selection to help us build the best and most capable staff possible. Join our team in this highly valued and essential position as a Area Director Operations and make a golden difference. 

We are seeking qualified individuals who will never cut a corner to ensure customer satisfaction. If you are compassionate about quality care and have relevant management experience, then this may be just the opportunity for you. Ideal Hospice Operations Director candidates should also have:

Responsible for the overall operations of the Hospice agency. Entrusted to lead and manage an inter-disciplinary team of hospice care providers ensuring the highest level of care in an efficient and cost effective manner. Expected to manage all aspects of the operation resulting in meeting or exceeding company goals related to quality, operations, finances and employee retention. Supports business development and market growth strategies of the organization.

  • Assumes full legal authority and responsibility for the management of the hospice, the provision of all hospice services, its fiscal operations, and continuous quality assessment and performance improvement 
  • Assumes ownership of all aspects of hospice operations of the hospice agency. Includes management and oversight of clinical processes, regulatory compliance, financial outcomes and operational procedures for Hospice Agency 
  • Through effective leadership and management of the hospice operation and it’s resources, responsible to meet/exceed benchmarks related to quality of care, financial performance, operational efficiency and employee retention. 
  • Ensures that the hospice program is in compliance with all company policies/procedures and all applicable federal, state(s) and local laws, and accrediting organization, regulations, State Board of Nursing and Standards of Practice. Maintains knowledge of regulatory guidelines; recommends operational changes as needed. 
  • Maintains ongoing liaison with the governing body, staff members and the community through appropriate communication. 
  • Develops, implements and evaluates clinical operations policies and procedures. 
  • Ensure that each patient and family receives the necessary care and services outlined in the plan of care. 
  • Ensures staffing/coverage to provide sufficient personnel for delivery of patient/family services, including on-call, pursuant to company policies and guidelines. 
  • Plans for and ensures comprehensive orientation and ongoing education of the clinical professional and paraprofessional staff. 
  • Ensure compliance with Agency Quality management program 
  • Responsible for all aspects of Human Resources 
  • Participates in the budgeting process and manages expenses accordingly 
  • Serves as a liaison with vendor and contracted providers. Monitors the quality of services provided by these vendors/agencies 
  • Participates in local, state, and national hospice organizations activities 
  • Expected to perform on-call professional duties 
  • Serves as local compliance liaison to ensure compliance with company, federal and state requirements 
  • Addendum for Parent Providers with multiple branch locations: Responsible for the oversight and supervision of hospice operations and quality of care at designated “branch” locations. Must continually monitor and manage all services provided at all of its locations to ensure that services are delivered in a safe and effective manner.

  • Must be a Registered Nurse with a current state license 
  • Able to participate in Medicare/Medicaid programs 
  • Must have current CPR certification 
  • Must have healthcare management/ leadership experience, 2years hospice preferred. 
  • Must have experience in providing services to terminally ill patients 
  • Must have 24-hour access to reliable automobile that meets state and company regulations regarding automobileliability insurance coverage. Must have a valid driver’s license M
  • CHPN certification preferred 
  • Must be capable of maintaining regular attendance
  • Must have ability to direct and supervise staff 
  • Must have knowledge of state, federal and accrediting regulations 
  • Knowledge of hospice reimbursement requirements preferred 
  • Must demonstrate excellent verbal and written communication skills. 
  • Must be highly organized, detail oriented and conscious of cost containment practices 

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