Director of Global Customer Support in San Francisco, CA



$200K - $250K


Operations Management


8 - 10 years

Job Description

About Us

Autodesk has fully reimagined the construction business for the digital age, enabling companies to address the most important challenges they face today while preparing for new ways of working in the future. The Autodesk Construction Solutions (ACS) portfolio connects the office, trailer and field so customers can move seamlessly through each phase of a building�s lifecycle � from design and preconstruction to construction, turnover and operations � with best-in-class solutions that include Assemble Systems, BIM 360, BuildingConnected and PlanGrid. General contractors, subcontractors, and owners around the world rely on ACS to win more work, enhance collaboration, speed decision-making, reduce risk, and improve overall project outcomes.

Position Overview

We are looking for an experienced support leader to direct and grow our global support team and lead the integration of support teams from the PlanGrid and Buil

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Valid through: 2020-1-20

About PlanGrid

PlanGrid is a construction software designed for the field. The platform providing real-time updates and seamless file synching over Wi-Fi and cellular networks. PlanGrid replaces paper blueprints, brings the benefits of version control to field workers, and is a collaborative platform for sharing construction information like field markups, progress photos and issues tracking. PlanGrid is a venture capital-backed start-up company based in San Francisco, California that creates construction software for the iPad, android tablets, iPhone in the construction industry by allowing field workers to store, view, and communicate with construction blueprints. Its capability to deal quickly with blueprint changes is aimed at helping the construction industry deal with the costs of paper building plans. The company is headquartered in San Francisco, and was founded in December 2011 by a group of construction engineers and software engineers. The initial product, PlanGrid for iPad, launched March 2012, its iPhone app launched in September 2012, and its Android app launched May 2014.
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