Director of Food Service Operations

Salary depends on experience
Posted on 08/28/18
Less than 5 years experience
Food & Beverages
Salary depends on experience
Posted on 08/28/18

Role Specifications

Partner and Customer Focus, Developing Winning Teams, Seeing the bigger picture, Innovating and Improving and Delivering Results

Operations

  • Has strong attention to detail
  • Responsible for fan experience in the building
  • Holds team accountable to steps of service to deliver great guest service
  • Ensures team members have the tools necessary to complete their jobs
  • Ensures show quality standards are maintained at all times
  • Builds and maintains strong relationships with guests, subcontractors and PSC team members
  • Regularly obtains feedback from guests to improve operations
  • Supports and communicates Company initiatives
  • Respond and assist in any departmental guest service issues
  • Develops and recommends all menus, promotions and programs in accordance with PSC standards
  • Ensures that daily walkthroughs are being conducted in both FOH and BOH for every even
  • Ensures all operations comply with concept clarity statement
  • Creates and executes marketing plan to build sales
  • Creates and oversee completion of location business (MAP) objectives Client/Partner Relationship
  • Executes primary relationship with business and key revenue client/partners
  • Holds and documents weekly meetings with client/partner with the goal to be informational, fact finding, idea generating and problem solving in an effort to regularly obtain feedback from clients to improve operations
  • Attends client staff meetings on a regular basis
  • Acts as a liaison with team, including partner's operational team, PSC team and other areas as needed to ensure efficient operational performance

 

Finance

  • Achieves daily sales and assigned cost goals
  • Implements cost controls as needed to achieve positive financial results
  • Buyoff on weekly/biweekly forecast from Controller
  • Owner of location P&L and PBITDAR expectations
  • Achieves assigned budget goals
  • Oversees execution of required daily reporting
  • Oversees completion of required department reports and compiles month end reporting
  • Develops budget to deliver profit and service goals, as well as meeting partner expectations

Controls

  • Thoroughly and accurately uses applicable PSC systems (BOSS, Point-of-sale, WFM and more)
  • Ensures that all security, safety and sanitation standards are achieved
  • Employs good safety and sanitation practices
  • Follows and enforces responsible alcohol service policies
  • Ensures team members adhere to PSC Company guidelines as stated in team member training manual and employee handbook
  • Oversees control of all inventories, product cost, cash handling and purchasing

Leadership and Internal Relationship Building

  • Uses all performance management tools, including development plans, to provide guidance and feedback to team
  • Uses engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance throughout location
  • Creates the vision of the location by sharing stories and history with team members, managers, guest and client/partner
  • Promotes a cooperative work climate, maximizing productivity and morale
  • Utilizes new leader transition sessions to ensure success with managers a few months after taking on new roles
  • Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
  • Conducts bi-annual FAP (Feedback and Action Planning) sessions with management team to assess how things are going from a higher level and work on continuously improving the business and work environment
  • Interviews, hires, trains and develops team members according to PSC guidelines
  • Displays a positive attitude towards team members
  • Mentors department managers to develop their skills and leadership abilities

Required Skills

  • Able to communicate effectively with management team, guests and team members by speaking and comprehending English
  • English reading, writing, math and computer skills required
  • Ability to taste and evaluate food and beverage products
  • Stamina to work 60 hours or more per week
  • Must be able to work extended shifts of 10 hours or more as business dictates
  • Must be flexible with schedule and able to work different shifts
  • Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
  • Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
  • Ability to use hands in using office equipment, including the computer system
  • Ability to talk and hear to conduct phone correspondence
  • Close vision and focus capabilities to view computer screen and company documents

Required Experience

  • A minimum of 3-5 years Food and Beverage Management experience at a Director of Operations/General Manager level in a sports and entertainment atmosphere.
  • Experience managing a high volume operation.
  • Proven ability to lead and develop a team.
  • Budgeting, forecasting, sales experience preferred.
  • Ability to maintain organization in a changing environment.
  • Exhibits initiative, responsibility, flexibility and leadership.
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