GENERAL POSITION DESCRIPTION:
The Director of Financial Aid plans, organizes, and manages all operations and activities associated with the awarding of federal, state, and institutional aid funds. This position serves as the direct supervisor to four financial aid staff members and is a key member of the enrollment management divisional team. The Director of Financial Aid reports directly to the Vice President for Enrollment Management.
To fulfill job responsibilities, the Director of Financial Aid will:
- Work collaboratively with the Vice President of Enrollment Management and Director of Admissions to develop strategies to meet enrollment goals and objectives.
- Oversee all financial aid operations and supervise the Associate Director of Financial Aid, a Financial Aid Coordinator and two Financial Aid Counselors.
- Monitor processing activities and implement corrective action when needed.
- Adjudicate on professional judgment and additional aid appeal requests.
- Develop and revise policies and procedures as federal and state laws, regulations and guidance change.
- Coordinate the development of financial aid consumer publications and web material.
- Monitor Title IV satisfactory academic progress (SAP) standards and coordinate the SAP appeal process.
- Perform institutional aid analysis and prepare the annual budget request for institutional aid funds.
- Coordinate and monitor interactions with outside consultants in regards to first year student financial aid optimization.
- Monitor Federal Work-Study and SEOG fund usage and oversee compliance with federal regulations for the annual Title IV audit.
- Coordinate completion of the Fiscal Operations Report and Application to Participate (FISAP), NCAA Division III Financial Aid report, State Council of Higher Education for Virginia (SCHEV) reports, and the financial aid portions of the Common Data Set and IPEDS reports.
- Serve as the liaison for tuition exchange, tuition remission and study abroad.
- Serve as a liaison to the Institutional Advancement and Finance offices.
- Assist with the awarding of endowed scholarships
- Counsel students and parents who have encountered difficulties with the financial aid process.
- Develop and implement an effective customer service approach in the office.
- Represent the College at community outreach, recruiting and orientation events.
- Continually keep abreast of the latest changes and trends in the field and related areas.
- Represent the College in meetings with appropriate external organizations, institutions, and groups.
- Perform other Director duties as assigned.
- Extensive knowledge of federal, state and agency regulations for financial aid and loans.
- Comprehensive Title IV financial aid regulatory knowledge.
- Strategic leadership with the ability to coach, mentor, and drive performance.
- Excellent communication and organizational skills.
- Strong problem-solving and conflict-resolution skills.
- Goals/results-oriented approach to work.
- Ability to handle multiple projects and deadlines.
- Bachelor’s Degree required.
- Master’s Degree preferred.
- Minimum of ten (10) years of progressively responsible experience in financial aid administration.
- Past management or supervisory experience in higher education is preferred.
- Proficiency with Microsoft Office; working knowledge of Ellucian Colleague preferred.