Director of Enrollment

Salary depends on experience
Posted on 08/11/17
8 - 10 years experience
Non-Profit
Salary depends on experience
Posted on 08/11/17

Description

The Director of Enrollment reports to the Vice President of Global Sales & Marketing for Study Abroad, and collaborates closely with the Institutional Relations, Academic Affairs, Health/Safety/Security, and Finance teams to plan and provide a best-in-field experience for students interested in CIEE Study Abroad programs from application through to arriving on one of our many programs abroad.

Primary Responsibilities:

• Lead the team to meet or exceed enrollment targets by maximizing the conversion of applicants to paid participants during the application and pre-departure process
• Develop selling strategies to drive growth in enrollments across CIEE programs/regions
• Oversee the development and execution of strategies to inform students about CIEE programs at all phases of the application and acceptance process, and to improve student conversion
• Insure that all levels of escalated situations and emergencies that arise during the application and pre-departure process are addressed/resolved
• Train team to insure an in-depth knowledge of each CIEE program, location and key components (i.e., housing)
• Develop sales and conversion goals and related metrics for measuring individual and team performance
• Determine and produce reports that communicate how enrollments are tracking by term for internal Study teams and senior management to inform the budget process
• Analyze data and determine trends/patterns in enrollment and the student profile to drive future planning/decisions
• Ensure the integrity of participant data in the database systems
• Implement plans to leverage scholarship and grant aid to achieve both enrollment growth and access goals
• Lead a performance-based, motivated enrollment staff that provide the highest level of student-centered customer service and satisfaction
• Oversee the development and delivery of pre-departure orientation materials and activities to insure students are prepared for their program abroad
• Lead a team of Study Abroad advisors and contribute as an active member of the Global Sales & Marketing team

Requirements• Bachelor’s degree required, Master’s degree preferred
• 8 years’ experience managing an internal sales/advising team, preferably in a high-volume environment
• Demonstrated success in achieving enrollment or sales targets required
• Experience leveraging data from a CRM or contact management system preferred
• Nuanced understanding of pricing discounts and grant aid in driving enrollments preferred
• Experience with direct-to-student marketing efforts, including, but not limited to direct mail/phone/email outreach, on-campus events and tabling, social media
• Strong data analysis skills required
• Experience with Study Abroad preferred
• Tolerance for ambiguity and ability to respond quickly and appropriately to changing circumstances

Work Environment:
• Physical Demands:
 Lifting: 0-25 lbs
 Frequency of lifting: infrequent
 Typical business day: 9am-5pm
• Additional Physical Demands
 Ability to speak and listen on a telephone
 Ability to type, and view a computer screen
 Ability to bend and sort paperwork in a filing cabinet.
• Visual, Hearing, Dexterity & Mental Demands
 Adequate to perform the essential functions of the job such as using a telephone, answering emails, filing paperwork, viewing a computer screen, and operating office equipment.

Due to federal regulations a background check will be conducted as a condition of employment.

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