Job Description Summary The Director of Donor Relations provides the strategic direction, oversight and framework for best practice in donor relations, demonstrates high proficiency in tactical execution and coordination to ensure the University demonstrates to its donors due accountability, gratitude, recognition and responsiveness. The director will conceptualize, plan, implement, coordinate and monitor a comprehensive, multi-year donor relations and stewardship plan to advance institutional efforts that encompasses all donor groups (e.g. individuals, foundations, and corporations) as well as key segments within each (e.g. major gift donors, estate donors, loyal individual donors, alumni, parents, friends, etc.) that will provide the highest degree of customization and personalization possible. Works closely with University and Advancement leadership and gift officers, senior staff, deans and academic/administrative department heads and supervises a staff of two (2) and student workers.
Responsibilities Strategic Donor Relations and Stewardship
Develop new, innovative, and university-focused programs that promote donor engagement, recognition and retention of top prospects and donors and speaks to the Chapman mission; work in conjunction with relationship managers to facilitate a first-in-class donor engagement and recognition experience.
Conceptualize, plan, implement, coordinate and monitor an integrated and comprehensive donor relations and stewardship program that appropriately and consistently promotes interaction and connection with and recognition of donors at all levels.
Work closely with Strategic Engagement and Development (SED) team, the Strategic Marketing and Communication (SMC) team, and campus partners to report on the use of gifts, communicate gift impact and celebrate contributions and/or giving milestones.
Work with SED, SMC and campus partners to identify effective communication strategy for the stewardship and retention of principal gift donors and develop the annual principal gift engagement communications plan to enhance the outreach efforts of the department.
Plan and develop robust, individualized engagement, stewardship and retention plans for selected major and principal gift donors and/or prospects with an emphasis on donor recognition and communication.
Develop criteria for measuring stewardship and retention plan success, track results with established goals, and advise Advancement leadership towards ongoing progress.
Responsible for the review and control of all gift acknowledgments, including receipts, thank you letters, pledge statements and endowment reports.
Support comprehensive campaign plan by leading donor relations and stewardship efforts.
Establish, document and implement a Donor Relations and Stewardship committee including UA and campus partners. Establish criteria, goals, objectives and meeting schedule.
Serve as an expert in principal gift stewardship-related matters for our campus partners through leadership and representation in Donor Relations and Stewardship meetings.
Oversees and directs the development and implementation of strategic donor relations communications in collaboration with SED and SMC. This will include, but not be limited to, social media, annual reports to donors, e-blasts, year-end-reminders, endowment reports, gift acknowledgements, web pages, invitations, newsletter updates, fundraising campaign materials, and press releases.
Lead and contribute to regular brainstorming on innovative, unique and personalized stewardship, communications, and engagement opportunities.
Responsible for establishing, documenting and implementing the process and workflow for historical archiving and retrieving of donor relations records including both paper/hard copy collateral and digital records. This includes but not limited to proposals, gift and pledge documentation, acknowledgements, press releases, maintaining recipient lists for holders of chairs/professorships, endowed/annual named scholarship students, named facilities, spaces and programs.
Responsible for oversight of donor signage, recognition and walls across campus and maintain current and historical records.
Research and communicate emerging trends and best practices in all areas of donor relations and stewardship.
Department Leadership and Management
Manage, supervise and train the donor relations team including the manager of donor relations, development writer and student workers. Establish goals and objectives and monitor progress towards achieving goals.
Develop and implement donor relations policies and procedures and standards.
Establish, document and implement systematized donor relations processes and workflows.
Track donor relations and stewardship activities in the established database to enhance relationships and increase the likelihood of continued contributions.
Develop and manage the metrics and reporting for donor relations and stewardship.
Manage budget and expense tracking according to Fiscal Policy.
Perform other duties as assigned.
Required Qualifications Bachelor's degree required, master's degree preferred.
Minimum five years of progressive, demonstrated successful experience in a comprehensive donor relations/ stewardship program or development, alumni or university relations program with proven leadership success.
Leadership skills to build, engage and motivate a team, improve services, connect with diverse constituents, and foster a collaborative environment.
The skill to develop internal partnerships and collaborations to ensure that stewardship is demonstrated to donors through a host of means and activities, and from all relevant institutional representatives.
The ability to work strategically, develop and implement communication plans and processes in collaboration with internal partners and stakeholders.
Must be an outstanding communicator and possess excellent written and verbal communication skills; interpersonal skills; and the ability to interact effectively with a diverse constituency.
Self-motivated, ability to work independently.
Ability to work collaboratively and a team player.
Impeccable attention to detail and accuracy; strong service orientation.
Excellent strategic planning and project management skills.
Effective time management and organizational skills.
Working knowledge in these areas: Windows; Microsoft Office Suite – Outlook, Word, Excel, PowerPoint; internet browsers; Adobe Acrobat; Dropbox/Google Docs.
Ability to learn and use enterprise software and systems.
Strong analytical and problem-solving skills to think strategically, evaluate and understand data, identify key areas, develop appropriate solutions and achieve goals and meet deadlines.
Ability to prepare, monitor and reconcile budgets and expenses.
Ability to thrive in a fast-paced, entrepreneurial environment with flexibility and adaptability to changing deadlines and urgent priorities.
Advanced knowledge of all aspects of fundraising, donor relations, and stewardship concepts, principles, procedures, and techniques.
An appreciation for and support of diversity in the workplace in all its forms.
Ability to demonstrate tact and diplomacy, and to maintain a high level of confidentiality.