Director of Data Services in Beaverton, OR

$200K - $250K(Ladders Estimates)

EPIQ Systems   •  

Beaverton, OR 97005

Industry: Legal & Accounting


11 - 15 years

Posted 32 days ago

Job Description:

The Director of Data Services is managing Sr. Managers, manager who are managing teams consist of Business System Analysts, Data Analysts / SQL Developers, Reporting Analysts, and Data Quality Control Analysts. The primary role of Data Services is to manage and shepherd data through the entire production lifecycle of a class action or similar matter. Each case, while unique, undergoes a similar lifecycle and series of operations, including initial gathering/scrubbing/loading of client data, notifying potential class members, receiving claim information, computing and disbursing settlement amounts, and so on..

Job Responsibilities

  • Define and maintain overall Data Services strategy and roadmap. Prioritize team efforts to deliver incremental near-term value while working toward long-term vision.
  • Partner with Product Development, Technology Servics Engineering, Privacy, and Compliance Leads to ensure Data Services systems meet all privacy and security requirements
  • Regularly communicate product roadmap and status of key initiatives to internal stakeholders and executives.
  • Collaborate with leaders across the lines of business to ensure Data Services team is a consistent thought partner in servicing the various data needs within the organization.
  • Define, track and improve key metrics and success criteria for major data services initiatives.
  • Manages the budgeting for the department
  • Ensure operational effectiveness in performance, uptime, release management, storage and data security for all supported data systems.
  • Manage resources to achieve financial objectives, goals, and targets as established by executive management.
  • Perform immediate, near-term, and long-term planning and budgeting.
  • Maintain appropriate operational readiness (staffing, resource levels, core skills, etc.) to perform essential services within standard.
  • Establish succession planning and develop leadership within the department.
  • Provide direction, goals, objectives, etc.
  • Serve as ultimate escalation point for issues, problems, complex technical decisions, etc.
  • For direct reports set individual goals and objectives, conduct performance reviews and coaching, establish development plans, and provide mentorship.
  • Address all staffing and resource issues, establish performance improvement plans as necessary, work with HR and executive management as warranted.
  • Establish professional relationships with peer-level managers, other department heads and team managers, and work with them to continuously improve ECA operations.


  • Four-year college degree or equivalent industry experience. MBA preferred.
  • 10+ years' experience in software development, operations, project management, production manufacturing, or similar environment with multiple projects or products in flight with complex interdependencies.
  • 10+ years' experience managing large teams and/or multi-discipline teams.
  • Understanding of relational database concepts, tools, performance, techniques, industry standards and best practices.
  • Understanding of software development methodologies and SDLC.
  • Ability to work in an environment with deadlines and shifting priorities.
  • Strong problem-solving and analysis skills.
  • Strong organizational and time-management skills.
  • Strong "people" orientation.
  • Ability to communicate effectively, both verbally and in writing; able to adjust for intended audience. Fluency in English.
  • Desire and willingness to develop leadership skills and to lead by example.
  • Demonstrated ability to create and maintain cooperative professional relationships.

Valid Through: 2019-11-11