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Director of Customer Success in Holts Summit, MO

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compensation:

$150K - $200K*

specialty:

Account Management, Sales Management & Operations

experience:

5 - 7 years

Job Description

The Director of Customer Service is responsible for leading a world-class Customer Success team by developing, challenging, and managing the delivery of customer services for the organization. Critical to the objectives of Director of Customer Success is creating a unified customer experience that supports company objectives through focused execution to achieve best in class customer service reliant on in-depth knowledge of company products, programs and effective communication.

This position provides leadership and direction for the areas of: service strategy; defining service level expectations and metrics; developing and implementing lead qualification processes; managing customer relations issues, identifying continuous improvement opportunities to minimize service failures; managing "VOC" processes, data and feedback.

#customer success #customer support #director #customer experience #leadership #service strategy #customer relations #VOC

ESSENTIAL DUTIES AND R

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Valid through: 2020-4-3

About PFSbrands

Total Jobs:
8
Average Pay:
$119,545
Total value of jobs:
$1,315,000
Learn More About PFSbrands
* Ladders Estimates