$150K - $200K*
The Director of Customer Service is responsible for leading a world-class Customer Success team by developing, challenging, and managing the delivery of customer services for the organization. Critical to the objectives of Director of Customer Success is creating a unified customer experience that supports company objectives through focused execution to achieve best in class customer service reliant on in-depth knowledge of company products, programs and effective communication.
This position provides leadership and direction for the areas of: service strategy; defining service level expectations and metrics; developing and implementing lead qualification processes; managing customer relations issues, identifying continuous improvement opportunities to minimize service failures; managing "VOC" processes, data and feedback.
#customer success #customer support #director #customer experience #leadership #service strategy #customer relations #VOC
ESSENTIAL DUTIES AND R
Valid through: 2020-4-3