$80K — $100K *
WordPress VIP is the leading provider of enterprise WordPress, trusted by brands like CNN, Facebook, and Microsoft. We’re looking for an experienced leader to direct the operations of VIP’s Customer Success organization. We offer flexible, remote work arrangements allowing our team members to work when and where they feel best.
In this role, you’ll work directly with VIP’s Head of Customer Success to drive platform adoption, renewal, and success with our Enterprise customers. You’ll be responsible for helping a 24/7 operation with ~90 support engineers, software engineers, technical account managers, and relationship managers run efficiently and effectively. You’ll be looking for ways to invest in our team to help us drive value for our customers. Most of all, you’ll ensure that we’re providing a consistent, responsive, high-quality experience for all of our customers.
We are looking for an applicant with experience serving a high-complexity product for large, global enterprises. Proficiency with WordPress is nice to have, though not required. Bonus points if you have experience working on a distributed team.
As a part of our globally distributed team you can live anywhere in the world. Effectiveness in this role will mean occasionally shifting hours across weekends and odd hours to best coordinate with our distributed team.
Valid through: 3/8/2021