$80K — $100K *
We created Lightstep because we understand the massive architectural transformation underway in the software industry, and we saw an opportunity to accelerate it, all while improving the quality of the developer and end-user experience. While we learned a great deal from our experiences building Dapper (Google’s distributed tracing solution) and Monarch (Google’s high-availability metrics solution), Lightstep is in many ways a reaction to and a generational improvement beyond those approaches. Our story as individuals and as a company revolves around continuous learning, careful listening, and the belief that these fundamentally new software architectures require fundamentally new solutions.
As Director of Customer Success (CS) you will manage our talented pre-sales and post-sales teams including Sales Engineering, Technical Account Management, and Professional Services (Solutions Architects). Your primary responsibility will be to ensure the success of our enterprise customers by positioning our CS teams to serve as customer advocates, technical consultants, and observability experts, enabling our customers to accelerate their product innovation and business revenue via a holistically effective observability practice.
Valid through: 12/9/2021
$150K — $160K + $160K bonus + equity ($150k!) + great benefits + full expenses + upward mobili *
11 days ago