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Director of Customer Success in Los Angeles, CA



$200K - $250K*



Account Management, Sales Management & Operations


8 - 10 years

Job Description

CreatorIQ is looking for an experienced Director of Customer Success who is passionate about the success of our customers and has a strong track record in SaaS and media companies. You will join a dynamic and fast paced environment and work with our most strategic clients to be on the front lines of communicating the company's vision and strategy.

Reporting to the Senior Director of Customer Success, the Director of Customer Success will own the oversight and management of our Los Angeles customer segment. This will include: overseeing a team of Customer Success Leads in our Los Angeles office, managing to quarterly gross and net retention targets, driving process to scale our organization effectively, serving as a point of contact for client escalations, and delivering on the highest levels of customer satisfaction.

Your success will derive from your ability to manage and motivate a team, plan and execute scalable strategies, superior client management and escalation sk

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Valid through: 2020-4-8

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