Strategic partner and lead interface with other departments (e.g. Marketing or Operations, Regulatory and Finance) for the development and coordination of operations support activities across Customer Care.
Responsible for managing technical support team
Direct preparation of departmental budgets and infrastructure business cases.
Prepare and monitor yearly budgets for areas of responsibility
Communicate complex information and analysis with cross functional partners. Support development of complicated presentations for Leadership/Executive staff, Board and/or external organizations as necessary.
Lead the team in developing a culture of high employee engagement with a focus on teamwork, excellence and the customer (internal and external).
The position develops and leads process improvement initiatives, and is actively involved in development, trials, and implementation of new products/processes
Project management experience needs spans individual project scope to program level efforts.
Leads Lean Six Sigma resources that address process related issues to improve overall productivity in the Consumer Organization.
Bachelor’s degree or equivalent education and experience.
Typically with 8 - 10 years related experience and 5+ years’ experience at manager level.