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Director of Customer Experience in Delafield, WI



$150K - $200K*



Brand Marketing & Management


8 - 10 years

Job Description


Modern Hire is looking for a Director of Customer Experience to lead and scale our CX function, ensuring every client interaction is best in class and represents our brand values. The Director of Customer Experience will be responsible for developing outstanding relationships with our clients in order to understand their stories, their business goals and their hiring journey. He/She will execute strategic initiatives focused on attracting, retaining, and improving the client relationship. The Director of Client Experience will deliver our desired brand experience to prospects and clients at every touch point of the client lifecycle. The ideal candidate will be strategic, passionate, and client focused to help drive the business forward.

Essential Functions

  • Develop a strategy and roadmap for customer experience, including new initiatives to improve performance, scale and growth
  • Deliver Modern Hire's desired brand experience to prospec
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Valid through: 2020-4-9

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