Director of Customer Education at Pendo in New York, NY

The Pendo Success team is hiring a Director of Customer Education to set and shape strategy for our in-person and virtual education offerings. This role is responsible for developing and deploying the customer education strategy for Pendo.

You will report directly to the Chief Customer Officer and lead a team of trainers and content developers responsible for creating and delivering free and paid education content. The ideal candidate is a proven leader in high-growth SaaS environments and has deep experience building a high-performing education infrastructure.

This is a unique opportunity to join a high-growth startup and set the tone for customer-facing education. This is a new team and you’ll focus your efforts on hiring, building, and evolving a new department within Pendo.

Responsibilities (what you’ll do):

Lead, inspire, manage, and mentor team members

Collaborate with multiple departments to develop and progress a holistic education strategy

Design and oversee an on-demand education infrastructure

Facilitate the creation of human-led and virtual instructor-led certification courses

Oversee, distribute, and evolve a digital library of content

Create learning paths and learning objectives for Pendo customers

Own and evolve the customer education roadmap

Collaborate with sales and customers to build custom training programs

Manage to Customer Education Revenue targets

Experience (what you have):

History of building education offers in a high-growth SaaS environment

Demonstrated ability to lead through the establishment of a customer education capability

Ability to thrive in a fast-paced environment and demonstrate excellent communication skills

5+ years of experience leading an education team

Knowledge and service design experience

Background in training, curriculum development, or similar

Strong cross-functional collaboration skills