The Director is responsible for a 28 bed MICU and 12 bed CVICU. St. Mary’s Hospital is the home of the Carondelet Heart and Vascular Institute (CHVI). CHVI is St. Mary’s premier service line and provides for open heart surgery (225 surgeries per year), cardiac cath/PCI, advanced electrophysiology studies, structural heart and complex vascular procedures. The Director pays a key role in working with Administration and specialty physicians to develop and grow this service line. In addition, St. Mary’s implemented the Intensivist program July 2017. The program will continue to be developed by the Medical Director and the new Director for Critical Care Services. A multidisciplinary team will be developing critical care protocols, processes and tracking quality outcome metrics to drive improved critical care services. The Director provides leadership for the hospital’s code blue, STEMI, brain attack and rapid response teams.
Accountable for all aspects of development, management, and financial success of specific environment. Develops and articulates mission and vision, develops business plan, financial and budget targets, and quality measures. Responsible for contractual relationships with physicians and provider partners. Develops plan to ensure outstanding customer/patient satisfaction.
Overall Rating *
1.1 Initiate and implement customer focused processes to ensure continuum of care, including standards of care and consistency of practice.
1.2 Initiate and foster continuous improvement and innovation within the department.
1.3 Initiate innovative clinical care delivery systems according to best practices.
1.4 Develop a comprehensive and cohesive business strategy for the unit which integrates with the financial and business direction of the Network.
1.5 Ensure strategic allocation of resources by establishing appropriate financial balance between customer need, market forces and organizational values; ensure financial viability of unit and CHN.
1.6 Analyze and incorporate current business and clinical trends.
1.7 Develop and manage business contracts as appropriate.
1.8 Develop and implement strategies for quality, cost-effective care.
1.9 Assess the needs and expectations of all customers. Ensure customers easy access and communication and develop strategies, partnerships, and plans to maintain and continuously improve levels of customer service.
(All competencies identified in this document are essential to the satisfactory performance of the position by any/all incumbents, with reasonable accommodation, if necessary.)
1. Support and fulfill the mission of Carondelet.
Promote quality service within a compassionate environment by treating each person with dignity and respect. Support organizational efforts to provide health care for all.
2. Implement Carondelet’s Strategic Management System (SMS) at the departmental level aligning department operations and goals with Carondelet’s Strategic Vision.
Undertake a driving role as a CHN leader to align department operational and financial plans with the Network’s Strategic Vision. Meet the challenge of aligning internal operating practices within Carondelet’s strategic management system (SMS) by facilitating the development and implementation of department/unit program or operational plans with key performance objectives and metrics. Translate program and operational plans into individual performance objectives for staff. Identify the changes required and reinforce behaviors consistent with achieving Carondelet’s Strategic Vision.
3. Provide leadership for the department or specific environment line and serve as leadership model for the network.
Effectively manage change and foster innovation. Promote and model teamwork within the unit and throughout the Network. Develop name recognition and market image for the services provided both within and outside CHN. Demonstrate current knowledge about national and local issues affecting health care delivery and the discipline.
4. Cultivate staff expertise and knowledge necessary for the delivery of quality patient care, or for client/customer satisfaction.
Develop plan for identifying the required knowledge and skill sets for staff; stay aware of current business/clinical trends and develop methods for sharing this knowledge with others. Provide appropriate direction and opportunity to ensure professional staff development. Develop plans for staff retention. Provide appropriate quality service and/or care for age-related needs of population(s) served according to established performance standards and policies of unit or department
5. Achieve organizational alignment and ensure a seamless continuum of care.
Model effective relationships and processes within a matrix management structure. Establish collaborative relationships with key constituencies, both internal and external. Direct the cost-effective use of department’s expertise Provide for enhancement of clinical service.
6. Provide management staff the direction and coaching required for maximum effectiveness and efficiency of unit operations.
Develop and articulate vision and performance expectations to management and direct report staff. Ensure department vision is shared with and in alignment with Network. Develop, coach and mentor management and direct report staff to ensure compliance with all appropriate regulatory agencies. Effective use of resources – human, capital, financial and environmental. Appropriate and timely administrative reports and documentation. Encourage and motivate staff to be creative and support methods for continuous improvement to enhance patient satisfaction, business outcomes and quality of care.
7. Establish and maintain effective physician and contractual relationships, which continually enhance and improve the delivery of care and patient/client satisfaction, and ensure financial viability for department and Network.
Develop and negotiate effective contractual and professional relationships with physicians and key partners. Ensure all contractual relationships are financial sound and contribute to the business success of the organization. Advocate for the patient and influence interactions to ensure quality patient care.
8. Provide appropriate, quality service for age-related needs of the population(s) served, according to the established performance standards and policies of CHN
Communicate appropriately with all age groups encountered. Ability to gather, assess and interpret age specific communication skills
9. Provide a safe, functional, supportive and effective environment for all patients, staff members, and other individuals utilizing CHN facilities.
Follow all emergency and safety policies and procedures of CHN.
Required: Masters in Nursing, Healthcare, Business, Public Administration, Management or related field.
Required: National Incident Management System (NIMS) class to be completed within 6 mo of position date.
Preferred: Be a graduate of an approved school of business; or equivalent direct experience in an ASC setting; MHA or MBA preferred.
Licensure Required: Current license as an RN in the state of Arizona
Experience Required: 5 years progressively responsible healthcare experience, 5 years progressively responsible management or business experience. Includes management of department, revenue accountability, contract management and staff management.
Preferred: 10 years in the above. A minimum of three years business office experience in an ambulatory healthcare setting for clinic administrator role.
Skills Required: Team building, systems thinking, complex problem solving, negotiating and influencing, change and conflict management, facilitation of quality improvement process, evaluation of quality information, coaching and mentoring, strategic planning, business strategy development, management of large and complex projects.
Preferred: Have working knowledge of medical records systems. Have working knowledge of computerized bookkeeping through financial statements. Have familiarity with computer spreadsheets and word processing. Have experience in ambulatory surgery billing and collection procedures. Have working knowledge of credit laws and government regulations specific to relevant healthcare issues. Have competence in oral and written skills. Have the ability to organize and follow through on own initiative. Should have prior experience with survey preparation from approved accreditation associations (e.g., Joint Comission or AAAHC).
Knowledge Required: Quality improvement principles, healthcare trends, business and management techniques and principles, strategic planning, business strategy development, large project management. Regulatory requirements in healthcare field.
Technology Required: Knowledge of current uses of technology in business and healthcare field. Ability to use personal productivity tools (i.e.; Microsoft Office)
Any equivalent combination of education, training and/or experience that fulfills the requirements of the position will be considered.