The Corporate Credit Manager is in charge of the daily operations and personnel within our Credit Department. This includes maximizing our profitability by making good credit decisions and collecting past due amounts before they become uncollectable.
v Oversee and carry out the company’s mission statement.
v Uphold the company core values in all dealings with vendors, customers, and the sales force.
v Assume personal accountability for balancing the demands of our sales force and customer base with our company policies to maximize profitability.
v Manage, support, and nurture the development, growth and success of the credit department personnel.
v Process and release all orders that meet our credit criteria.
v Establish credit terms and credit lines for new credit applicants.
v Review existing customer base to increase or decrease lines of credit and terms as necessary.
v Provide superior customer service to our customers, branch offices, and sales force.
v Makes customer visits with the sales people to establish terms and strengthen the relationship between our customers and Ernest Packaging.
v Identify projected legal and write-off accounts.
v Negotiate payment schedules for delinquent accounts.
v Must have knowledge of legal, collection agency, and bankruptcy procedures
v Perform well under difficult deadlines, be self-motivated, and be able to work independently with a minimum of supervision.
v Reviews the credit worthiness of customers who have one-customer inventory on our floor for potential problems.
v Responsible for credit approval prior to bringing one-customer inventory into stock.
v Develop, maintain, and enhance a close working relationship between the company and our customer base.
v Establish, negotiate, and maintain close working relationships with our sales force, and vendors.
v Examine and evaluate the marketplace, business conditions, vendor opportunities, and any new development with accounts that need additional terms.
v Visit “Key Account” customers with sales staff and sales manager as necessary.
v Continually poll the sales department for opportunities and concerns with our customers and divisions. Work with division management to address such concerns.
v Manage, supervise, develop, assist, and ultimately be responsible for all credit functions.
v Process all credit applications that are accompanied with an opening order within 24 hours.
v Review and process all orders, specifically those accounts that do not meet our credit criteria as being current. If an account needs to be put on credit hold, then the sales person will need to be notified immediately in order to help out in the collection effort and the processing of the order(s).
v Review plus 90 day account with each collector, making sure that all past due accounts are being contacted a minimum of once a week.
v Closely work with sales force on accounts that become problematic and slow paying. Look for a timely resolution and collection of these issues.
v Make sure that all requests for invoices and proof of deliveries are processed within 24 hours.
v Identify all legal and/or write-off accounts, and insure charge back of commission to the sales person for these bad debt accounts.
v Responsible for monthly adjustments and maintenance of the aging report.
v Knowledge of all credit tools (Dunn & Bradstreet, Experian, CMAC reports, etc).
v If there is a severe collection problem, the Dir. of Corporate Credit should review the account with the VP of Finance and VP of Operations.
v Meet all credit expectations and divisional KPI goals.
v Prepare monthly Credit graphs for each divisions.
v Preferred a Bachelor's Degree in business management, and or CBA or CCRA Certification
v Five plus years in Management of a credit department
v Must have experience managing multiple locations in multiple states
v Must be able to travel as needed