Director of Construction in Tampa, FL

$100K - $150K(Ladders Estimates)

KB Home   •  

Tampa, FL 33602

Industry: Retail & Consumer Goods

  •  

8 - 10 years

Posted 55 days ago

KB Home is looking for a Director of Construction to add to the construction team. In this role you will oversee the entire construction department, including that of managing the construction operations, customer selections, cost control, scheduling, quality control, and service operations in the production of quality homes according to established schedules while always maintaining outstanding customer service parameters.


Construction/CycleTime/Home Readiness

  • Plan and direct KB staff and trade partners in the construction and completion of quality residential homes with strong commitment to executing the KBnxt business model and 100% Complete/100% Satisfied program
  • Responsible for milestone report (slab to frame, frame to mechanical, drywall to cabinet and cabinet to final)
  • Ensure consistent application of "Even Flow", homes completed per schedule (dailystarts, closings and monthly deliveries)
  • Schedule and monitor trade partners during the entire construction process from start to closing. Informs and trains trade partners regarding company policies and procedures, including safety and OSHA compliance
  • Approve trade partner's purchase orders and invoices for assigned homes, while ensuring completion of work in a quality and timely manner. Maintains trade partner scorecards on performance and submits to purchasing
  • Monitor subdivision cleanliness and hold trade partners responsible for daily clean-up
  • Interact with Architecture, Engineering, Studio, Purchasing and DUP, and consider their input/deadlines during the process toensure timely quality construction
  • Recruit, staff, train and retain construction staff through proper coaching and performance management on relevant non-negotiables and scorecards. Identify performance gaps and offer solutions to narrow the gap
  • Ensure all required training is complete, performance reviews are conducted and bench players are placed on active Development Plans
  • Point person/liaison to field staff and division management
  • Ensure community milestones and unit deliveries areachieved as projected


CustomerService

  • Continually strive for superior JD Power/CSI ranking in specific market
  • Responsible for executing all home deliveries 100% complete and signed off by COE by the homebuyer
  • Monitor and resolve customer or construction concerns to facilitate smooth final closing process
  • Deliver Pre-Construction and Pre-Drywall orientations with buyers to reinforce contact with buyer throughout the construction process
  • Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home
  • Participate in Community Teams, and take ownership of construction and customer service matters/issues


Safety &Quality Standards

  • Maintain a safe work site by implementing good housekeeping regulations and safety requirements, enforcing safe work habits and observing OSHA and any state-level agencies' regulations
  • Facilitate weekly safety meetings with staff and trade partners
  • Ensure Quality Checkpoints are completed and provides daily status updates on the construction progress on each unit
  • Manage the installation and maintenance of SWPPP forthe construction site
  • Works directly with the salesforce with an emphasis in teamwork and customer satisfaction


ExternalPartnerships (trade partners, municipalities, building officials)

  • Ensures the community is working with NHQ certified trade partners
  • Drives the permit and inspection sign-off process on a timely basis
  • Responsible for inspection process in assigned homes and interacts with VA, FHA, City, County, State and Conventional inspectors involved in the homebuilding process

Education/Certifications/Licenses

  • High school degree or equivalent required
  • Associates or Bachelors degree preferred
  • Construction Management vocational degree or certificate preferred

Experience

  • 8+years of construction experience in homebuilding or related real-estate industry
  • 4+years of customer service experience in homebuilding or related real estate industry

Knowledge, Skills & Abilities

  • Strong experience in delivering high-quality customer service programs. JD experience a plus!
  • Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented
  • Strong people skills, including the capability to handle various personalities and develop professional relationships
  • Action oriented, with the drive to push projects and tasks to successful closure
  • Proven ability of being customer centric by seeking solutions from the customer's perspective
  • Strong verbal & written communciation, with the ability to take complex concepts and communicate accurately and persuasively
  • Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
  • Makes quick and accurate decisions based heavily on facts, data and/or metrics
  • Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook

Work Requirements

  • Workfull-time schedule with flexibility for overtime when necessary
  • Localtravel required within designated region
  • Conductbusiness in a professional and ethical manner to potential buyers, tradepartners, external officials, and coworkers to reinforce goodwill andprofitability for the company


Valid Through: 2019-9-17