Key Responsibilities :
A. Develop best in class collection strategies to maximize collection efforts and maintain acceptable level of bad debt losses of less than $6M annually Work with Senior Leadership and other stakeholders to set goals and create ways to improve productivity. Driving the organization to meet or exceed assigned delinquency goals and objectives. Lead the collections transformation including evaluating current processes and implementing new solutions to optimize collection efforts.
B. Develop productive collection teams and provide on-going operation direction, solutions, and address any performance issues. Partner with training to ensure training procedures are developed and maintained for various levels of the collections dept. Ensure all applicable laws, regulations, and statutory requirements are followed and adhered to pertaining to any efforts and ensuring a compliant environment is maintained. Respond and resolve any complex collection efforts. Examine all relevant information to the inquiry and use critical thinking to identify solutions.
C. Identify new opportunities and strategies to improve service and processes through continuous improvement Prepare reports, metrics, etc related to the collection efforts. Maintain records for customer interaction, recording details including the actions taken. Partner with Legal and other stakeholders as necessary regarding any bankruptcy proceedings, etc. Outbound customer follow up to communicate service level updates and/or to gain clarification on written correspondence requests.
7 – 10 Years of relevant experience
Minimum Education : 4-Yr College Degree
Preferred Education : Masters Degree
Strong verbal and written communication skills at an executive level audience
Ability to work independently and make decisions.
Demonstrate strong leadership skills and motivate in a team environment
Meet time commitments and completes projects on-time.
Ability to multi task and work effectively under pressure.
Detailed oriented and well organized
Strong problem solving skills.
Role is responsible for leading teams in multiple geographys in an effort to exceed the organization collection efforts.
Leads long term accounts receivables strategies and day to day operations of collections efforts
Ability to work with many different departments to reengineer the collections and receivables platform.
Identify and correct issues that may be impacting receipt of payment.
Work with both internal and external stakeholders to identify and resolve issues associate with collections efforts.
Significant impact to the financial potions of North America. All receivables aged outside of 1 year is a direct charge off on the companies P&L (currently at $43M).
Significant impact on NAP’s customer satisfaction and Relationship survey scores.
Day to day operations related to collections efforts and payments for the organization. • Addressing bad debt as this will have an overall impact to the organization and service to the customers.
Ensuring “aged receivables” are effectively managed to meet performance/organization objectives.
Requisition # 2018-16949