Who We Are:
At
OZO Coffee, we believe in more than just serving coffee-we believe in building relationships. Founded in 2007, OZO was built on a foundation of respect for our coffee farmers, a commitment to ethical sourcing, and a passion for creating a welcoming space for all. We partner with some of the world's finest farmers and cooperatives, ensuring our coffee is ethically and sustainably sourced. Our mission is to deliver the highest quality coffee, while providing warm, friendly service. We treat everyone-from our staff to our partners and customers-with respect and gratitude.
What You'll Do:
As our Director of Coffee Retail Operations, you will be an essential part of OZO's mission to bring exceptional coffee experiences to life. In this role, you'll lead by example, ensuring that every cafe runs smoothly, and each guest is welcomed with the quality service OZO is known for. Your work will uphold our core values of collaboration, respect, and dedication to excellence in all we do.
Key responsibilities include:Guiding Retail Strategy: With an eye on industry trends and customer needs, you'll craft retail strategies that grow our community of loyal customers, while staying true to OZO's values of sustainability and ethical sourcing. You'll work closely with the Director of Roastery Operations to stay current on our product offerings and ensure information about new products is being communicated effectively to customers by retail staff.
Leading with Heart: You'll be the cornerstone of support for our cafe managers and teams, mentoring them to create an inviting and seamless customer experience, all while fostering a positive and collaborative work environment.
Ensuring Operational Excellence: From managing vendor relationships to maintaining smooth operations at every location, you'll ensure that our cafés reflect the quality and care that define OZO.
Developing Our People: Partnering with our Retail Educator, you'll build and enhance our training programs to ensure that every team member is equipped with the knowledge and skills to succeed, while growing their passion for coffee.
What You Bring:
- 10+ years in coffee retail or customer service, with 5+ years in leadership roles.
- A passion for coffee and a genuine interest in fostering a sense of community through quality service.
- Proven experience in retail strategy, with a focus on driving both customer satisfaction and operational efficiency.
- An empathetic and collaborative leadership style, with the ability to mentor and inspire café teams.
- Strong organizational skills, with a continuous improvement mindset that enhances both team performance and the customer experience.
Why OZO?
At OZO, we believe in taking care of our people. We offer a range of benefits to support your well-being, including:
- Salary: $80 - $90k, with performance based bonuses and potential for profit sharing
- Medical, Dental, & Vision Insurance: $250 monthly contribution from OZO.
- Retirement Plan: Optional 401k with up to a 4% company match.
- YMCA Membership: Enjoy a complimentary membership for your health and wellness.
- Paid Time Off: Balance work and life with time to recharge.
Join us at
OZO, where coffee isn't just a product-it's a connection between people, communities, and the planet. We look forward to having you on our team as we continue to grow and uphold our commitment to sustainability, respect, and superior service. Apply today with a brief cover letter and resume!