Director of Client Services - Microsoft Practice


Kittery, ME

Industry: e-Commerce


11 - 15 years

Posted 299 days ago

  by    Attracta Pryor

This job is no longer available.

Director of Client Services - Microsoft Practice

Our Client is a leading cloud management consulting and integration firm that helps clients fully virtualize their environments and transform their datacenter and IT operations to effectively leverage the power of cloud computing. The company?s deep technology expertise, broad engineering certifications, and vendor agnostic business model offer clients a strategic, cross-platform, proactive approach to designing, deploying and supporting modern IT environments.


Location: Boston, MA area or commutable to Kittery, ME

The MS Client Services Director is a senior level Solutions Architecture role with a focus on Modern Workspace. This is an exciting opportunity to provide high-level customer support in the consultation, planning, design, and implementation of virtual and cloud based solutions along with necessary professional services and supporting technologies. The CSD typically interfaces with the client?s senior managers including C-Level, VP, and Directors. Support sales activity as a pre-sales engineer, attending customer meetings in person, by phone or on a video conference to determine customer needs and propose solutions in the data management arena.

Key Responsibilities:

  • Design technical solutions for clients as part of a larger team in a timely and effective manner, hits project milestones and key deliverable dates
  • Develop and maintain knowledge of the client solutions portfolio and specific practice area offerings
  • Position the end to end services portfolio inclusive of Advisory, Professional and Managed services
  • Assist in the development of client service offerings, including definition of tasks, deliverables, and standard estimates
  • Supports project manager to manage scope, issues, and escalations
  • Develop and maintain relationships with Sales and customers
  • Communicate with project stakeholders and clients, both gathering, disseminating information
  • Lead process improvement and innovation to the Professional Services methodology and services
  • Standardize and create documentation to support complex client solutions
  • Support senior technical staff as required
  • Establish strategic relationships with key customers to qualify business opportunities
  • Focus on selling strategic professional services which may incorporate product
  • Enable broader Managed Services penetration across client account base and potentially throughout OEM account base
  • Maintain technical certifications as required based on organizational needs and competency


  • 10+ years of relevant consulting experience in customer facing positions
  • Prefer Senior level experience with Microsoft Public Cloud strategies and solutions
  • 5-8 years of VDI technologies, including Citrix XenApp, XenDesktop, VMware Horizon View, Workspace 1 or AWS Workspaces and Application Manager
  • Technologies to be SME with include, but are not limited to: Microsoft SCCM/SCOM, Microsoft Cloud, Microsoft Exchange, Active Directory, SQL Server, Windows Desktop Operating Systems, Office365 and VMware ESXi (Current version)
  • Technologies to be SME with include, but are not limited to: Liquidware Labs, RES Identity 1, RSA, Okta, (or similar technologies)
  • Must be familiar enough with the following technologies to handle delivery of a technical implementation: Mobile Device Management, Mobile Application Management, Hyper Converged Infrastructure, vSphere, Hyper-V, Nimble, Nutanix, Simplivity, Pure Storage, Dell, Veeam, VMware technologies, blade systems from Cisco, HP, Dell, and IBM
  • Understand principles of LAN/WAN/SAN networking, and possibly converged networking
  • Understanding of digital transformation concepts and solutions inclusive of (DevOps, Analytics and Software Defined Networking (WAN & LAN)
  • Cloud storage Senior Modern Workspace Architect/Solutions Architect from Amazon and Azure nice to have
  • Proficiency with solutions design, configuration, and implementation
  • Excellent communications and interpersonal skills. Must possess ability to convey information to a variety of audiences, one to one and in group scenarios
  • Ability to produce written technical documents
  • Must be able work independently with a high degree of quality
  • Demonstration of professional conduct at all times
  • Ability to travel up to 25% of the time
  • B.S./B.A./M.S. degree or equivalent technical training
  • Experienced in pre-sales activities including business etiquette, business attire, PowerPoint presentations, and whiteboard presentations
  • Must be comfortable in speaking to diverse audiences including technical operations, technical management and Director/CTO/CIO level
  • Business writing skills a must, able to work with Word and Excel Templates to write and present data analysis used to size and justify technical solutions

Recommended technical industry certification:

  • Primary Microsoft Certified System Engineer in Cloud Productivity or Cloud Platform, SCCM, Messaging or Windows Server Infrastructure (MCSE or MCSA as base minimum)
  • Citrix CCE-V, or Citrix Specialist in Virtualization
  • Citrix CCP-M for Mobility
  • VMware VCP or VTSP

Working Conditions / Environment:

  • Largely a field based, work from home position, often work occurs remotely with some onsite and travel requirements. Travel is US based only at this time