This director is expected to perform all duties in a manner that promotes Providence mission, values, and philosophy. In all aspects, s/he serves as a role model for the values and mission of the organization.
In this position you will be responsible for:
Supporting the activities and initiatives to assure that the Provisioning program thrives and flourishes.
Supporting process and policy for the development of new provisioning products.
Collaborating to meet the lifecycle needs of clients.
Collaborating with PSMS leaders and regional teams to meet the lifecycle needs of the clients.
Leading and promoting activities that drive or support caregiver satisfactions.
Guiding Client Services team toward defined strategy, vision, and goals.
Guiding and mentoring the Client Services team in the value of CT product adoption, client support systems and client satisfaction.
Supporting a culture of continuous improvement.
Staying current with industry and technology trends.
Monitoring program elements to assure consistent Client Services processes and program maturity.
Guiding and mentoring Executive Sponsors in support of clients.
Guiding and monitoring the Client Services team to implement and monitor client service metrics.
Guiding and monitoring the process in regard to the support of client annual objectives to achieve IT goals.
Supporting and guiding teams as new products are developed and implemented.
Functioning in the role of Executive Sponsor for assigned clients.
Maintaining and fostering strong relationships with regions, clients, and the PHS/PSJH team.
Guiding and mentoring Client Services team to represent CT products to clients.
Overseeing the Client Services team to support business development activities as assigned.
Managing the use of a CRM tool in support of client activities.
Collaborating to support the execution of the program marketing plan.
Promoting and supporting digital platform strategies.
Supporting the development of materials to meet client needs.
Supporting the development of customer facing document by suggesting and/or writing articles.
Supporting and monitoring processes and actions to successfully manage budget viability.
Monitoring key operational metrics and developing action plans needed to meet targets.
Leading account managers to support processes for CRF development management.
Required qualifications for this position include: