Director of Client Operations

Take Care Health Employer Solutions   •  

Brentwood, TN

Industry: Misc. Healthcare


5 - 7 years

Posted 423 days ago

This job is no longer available.

Essential Functions:

1. Leadership:

  • Oversees the management of up to 15 remote centers with multiple lines of service within a geographic region
  • Manages the relationship of up to 10 clients
  • Manages a portfolio of $30M in gross annual revenue with 10-50 FTEs
  • Demonstrates the ability to handle multiple lines of service and multiple clients
  • Manages supervisors/managers within a geographic region in the areas of hiring, staff development in collaboration with Medical leadership and HR
  • Accountable for health center administration (scheduling, staffing etc.)
  • Provides effective coaching, feedback and developmental action plans at the site level

2. Coordination:

  • Works in coordination with the Regional Medical Director to resolve clinical issues (processes, performance etc.)
  • Effectively identifies and solves problems with an emphasis on developing proactive, productive approaches utilizing internal support functions to improve site performance
  • Understands the site's challenges and productively facilitates communication and involvement of other functional areas (HR, IT, etc.)
  • Coordinates and communicates across remote sites and shares best practices with peers

3. Operational Excellence:

  • Creates site budgets and the analysis and management of factors related to staffing, capacity, ROI, budget, margins, service offerings, and performance metrics to ensure P & L oversight
  • Implements processes and develops action plans to improve overall performance of individual sites, customer service issues and drives overall operational efficiency and compliance
  • Works closely with Clinical Management to resolve clinical issues
  • Provides reports on a (monthly/quarterly/ad hoc) basis with commentary outlining reasons for variance in data (productivity, service, etc.); develops and carries out an action plan for improvement
  • Reviews staffing model and recommends optional solutions to Senior Director, Site Operations or Regional VP
  • Functions as main client leadership contact to support retention and growth of the business through concerted emphasis on client satisfaction, value added proposition and bringing relevant health care trends to client's attention
  • Works closely with internal resources to proactively identify risk and growth opportunities for expansion of new or existing service offerings and provides guidance for the integration of services
  • Participates in client and/or site meetings, committees and task forces to support strategic initiatives and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate

4. Other:

  • Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
  • May be asked to complete ad hoc projects

If you want to join a team of knowledgeable, compassionate, like-minded healthcare professionals, join Premise Health for an unlimited opportunity with the company that is changing the face and the place of the healthcare industry as we know it.

We are an equal opportunity employer.


  • Bachelor's degree in a related field or equivalent work experience
  • 5+ years experience in a business environment or related industry, managing others
  • May require up to 50% travel
  • Demonstrated process or efficiency management.
  • Strong Excel, PowerPoint, Word and Outlook skills required
  • Strong written, verbal and presentation skills required
  • Excellent demonstrated follow up skills & attention to detail
  • Ability to work both independently and as a team member
  • Strong relationship building skills
  • Ability to interact at all levels of the organization (both internal and external)
  • Demonstrated strong leadership skills
  • Experience managing remote teams
  • Demonstrated adaptability and ability to manage change

Preferred Qualifications:

  • Registered Nurse with occupational health experience
  • Healthcareexperience managing in a medical, pharmacy, fitness or other similar environment preferred.
  • Knowledge of Workers'Compensation, Medicare and/or clinical standards of practice
  • Experience in an Operations function desired
  • Prior budget and P&L responsibility desired
  • Demonstrated experience with medical information management systems

Requisition Number 17-1470