Director of Client Excellence in Portland, OR

$200K - $250K(Ladders Estimates)

Kennedy/Jenks Consultants   •  

Portland, OR 97201

Industry: Business Services


11 - 15 years

Posted 33 days ago


Kennedy Jenks is an employee-owned firm providing engineering and scientific solutions for innovative water and environmental projects since 1919. We deliver exceptional service and highly qualified professional staff to solve the unique challenges of public agencies and private industry clients across the United States.

The Director of Client Excellence is part of the Environmental leadership team and leads Environmental client strategy and business development activities across the US. This position can be located in one of our west coast offices or in Mission, KS or Princeton, NJ.

The Director of Client Excellence leads a client-focused business development model and is dedicated to achieving the goals of client satisfaction and technical excellence in the delivery of our services for targeted clients. Primary responsibilities include:

  • Develop and implement a business development strategy for a portfolio of clients.
  • Establish and meet the overall annual sales goal for the Environmental Business Unit as a whole.
  • Direct strategy and activities for Client Service Managers. Assign sales goals and other client account objectives, and support their efforts to meet goals and objectives.
  • Serve as a Client Service Manager and be responsible for leading sales and growing personal client accounts and portfolios.
  • Provide coaching and leadership in team building, account development, cross-selling, account planning, and account management.
  • Develop a communications strategy for the Environmental business unit.
  • Develop appropriate training programs and present training to management and staff.
  • Identify, develop and distribute appropriate tools (e.g., lead tracking, forecasted future sales, CSM accountability) to support client-focused business development.


  • At least ten years of relevant experience with proven success in client development and management in environmental consulting.
  • Degree in engineering, geology, science or equivalent experience is preferred.

As an employee-owned firm, Kennedy Jenks offers a unique company culture with a corporate commitment to a maintaining a positive work/life experience. Kennedy Jenks provides comprehensive compensation and benefits packages.

Kennedy Jenks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy and pregnancy-related conditions, sexual orientation, gender identity, national origin, age, marital status, disability, citizenship status, genetics, protected veteran status, or any other characteristics protected by applicable law.

Valid Through: 2019-11-6