Director of Claims Management


Waukegan, IL

Industry: Business Services


5 - 7 years

Posted 293 days ago

  by    Mason Ingling

This job is no longer available.

Execute national and local claim strategies and ensure claim policies, procedures, and service standards are implemented and maintained within assigned line of business, to include the following leadership responsibilities: selection, training, development, performance management, compensation recommendations, and communication of staff.


*** Identify business drivers and trends from analyzing claim data.


*** Drive local and national claim strategy development and execution.


*** Select, train, and develop staff to ensure succession plan and talent retention.


*** Lead all aspects of a claim notice of loss intake contact center, including providing daily oversight, development and training opportunities, and performance feedback to staff.


*** Coordinate work activity to ensure appropriate staff deployment to maximize availability and productivity.


***Support Leadership to develop, implement, and adjust product line staffing and operating expense budgets by proactively monitoring notice and volume trends in conjunction with local business market growth projections.


*** Employ proper claim handling techniques and provide consistent service quality and streamlined processes to add value for customers.


*** Drive resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness.


*** Develops and maintains effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others.


*** Represent the Company to ensure strong business relations, issue and complaint resolution, and acquisition and retention of profitable business.


Excellent opportunity to join a world recognized organization with multiple tiers of career advancement. Be a part of an organization with a history of over 80% employee retention. With comprehensive benefit packages, generous time off, excellent vacation and time off, and starting salary to $250,000 this opportunity must not be missed.


Please reference #37700324 when responding.Education Requirements: Bachelor DegreeMinimum Experience Requirements: 5-10 yearsJob City Location: WaukeganJob State Location: ILJob Country Location: USA

$180K - $250K