Execute national and local claim strategies and ensure claim policies, procedures, and service standards are implemented and maintained within assigned line of business, to include the following leadership responsibilities: selection, training, development, performance management, compensation recommendations, and communication of staff.
*** Identify business drivers and trends from analyzing claim data.
*** Drive local and national claim strategy development and execution.
*** Select, train, and develop staff to ensure succession plan and talent retention.
*** Lead all aspects of a claim notice of loss intake contact center, including providing daily oversight, development and training opportunities, and performance feedback to staff.
*** Coordinate work activity to ensure appropriate staff deployment to maximize availability and productivity.
***Support Leadership to develop, implement, and adjust product line staffing and operating expense budgets by proactively monitoring notice and volume trends in conjunction with local business market growth projections.
*** Employ proper claim handling techniques and provide consistent service quality and streamlined processes to add value for customers.
*** Drive resolution and process improvement, fulfilling all obligations while maximizing cost effectiveness.
*** Develops and maintains effective relationships with colleagues, business partners, customers, agents, regulatory agencies and others.
*** Represent the Company to ensure strong business relations, issue and complaint resolution, and acquisition and retention of profitable business.
Excellent opportunity to join a world recognized organization with multiple tiers of career advancement. Be a part of an organization with a history of over 80% employee retention. With comprehensive benefit packages, generous time off, excellent vacation and time off, and starting salary to $250,000 this opportunity must not be missed.
Please reference #37700324 when responding.Education Requirements: Bachelor DegreeMinimum Experience Requirements: 5-10 yearsJob City Location: WaukeganJob State Location: ILJob Country Location: USA