Director of Care Optimization

CHS (Community Health Systems)   •  

Fort Wayne, IN

Industry: Hospitals & Medical Centers

  •  

Less than 5 years

Posted 67 days ago

This job is no longer available.

Job Description

Under the broad direction of the Chief Nursing Officer, provides leadership in the design and implementation of initiatives that promote a culture of patient centered cared emphasizing outstanding service and compassion. The position will be responsible for:

  • Planning, developing, organizing, directing, implementing and evaluating strategic and tactical initiatives.
  • Overseeing a data driven program and collecting, tracking and analyzing service excellence trends for optimizing service outcomes
  • Creating a strategic vision for senior leadership that will ultimately cascade down to departments
  • Communicating hospital wide progress on services and patient relation initiatives to all relevant team members
  • Collaborating with education to create educational programs promoting patient centered care
  • Coaching employees to maximize the use of customer service tools and programs for enhanced patient experience by regular rounding
  • Serving as leader/advisor/coach to promote patient centered care throughout the organization

Registration/Certification/Licensure:

RN License or Certification experience in healthcare related field preferred

Experience:

Minimum of (3) years experience in healthcare service leadership required

Education:

Minimum of a Bachelor's degree in related area

Equal Opportunity Employer