$80K - $100K(Ladders Estimates)
Recruit, train, manage, supervise and motivate Admissions Representatives and support staff.
Ensures that phone calls are evaluated for each Admissions Representative biweekly and interviews are evaluated for each Representative once monthly. Conduct Professional Standards evaluations on a quarterly basis. Conducts annual and semi-annual performance reviews of each employee reporting to Admissions. Works with peer departments to ensure overall success of the campus by delivering excellent customer service and student experience.
Observes interviews and listens to phone calls to provide feedback and coaching to ensure successful performance.
Reviews all inbound recorded calls within 72 hours to ensure accurate lead entry and proper handling of calls by front desk.
Ensure staffing schedules/shifts are arranged to ensure full coverage for inbound leads during hours of operation.
Monitor and respond appropriately to public reviews and mystery shops.
Track, monitor and report on progress toward start goals.
Coaches and develops Admissions Representatives identified as potential leaders to prepare for future admissions director roles.
Works with the campus management team to ensure adequate resources to meet admissions goals. Reviews daily and weekly performance with admissions standards. Submits reports, forecasts and other documents as required accurately and on time.
Works with the campus Executives and Regional Directors to periodically assess whether or not admissions policies and procedures are meeting the goals of the campus.
Plans and conducts campus-based events like open houses, orientations etc.
Conduct daily stand-ups and weekly team meetings to build team cohesiveness, review progress toward goals, policies and procedures, best practices.
Correspond with prospective students, applicants, and others seeking information on admissions standards.
Provides input for budgets, training meetings, campus facilities, etc.
Ensure that business professional dress code is followed by all Admissions staff members Monday through Friday.
Completes other projects and duties as assigned.
Must have high integrity, solid business acumen including numerical and analytical ability.
Must be reliable and presentable as a leader on the campus in a department with student-facing duties.
Provides guidance throughout the admissions process.
Has high energy and is committed team player with excellent leadership capabilities; must have ability to train and develop subordinates.
Familiarity with CRM, CampusVue and Proficient in MS Office.
Superior verbal and written communications skills.
Education and Experience
Must have a proven admissions track record with a minimum of four years with direct enrollment management experience.
Demonstrated proficiency with enrollment management practices.
Minimum of a Bachelor Degree preferred;
Candidate must possess strong organizational skills, leadership, development and implementation skill.
Ability to multi-task, excellent written and verbal communication skills; communicate effectively with individuals of diverse socio- economic and multi-cultural backgrounds; respect and ethics required.
Valid Through: 2019-11-15