Plan, organize and direct day-to-day business operations of the Philadelphia office including:
- Regular liaison with firm-wide directors and local managers within Finance, Human Resources, IT, Marketing, Legal Talent & Development and Facilities.
- Manage the activities of the Philadelphia Administrative Services Manager (direct report), including management of legal secretaries, reception, and catering. Collaborate with the Philadelphia Facilities Manager and Records Supervisor to ensure the provision of excellent support in those areas. Point of escalation for dealing with all related issues.
- Develop the annual budget for office management codes and compliance. Provide monthly commentary on, inter alia, trends, risks and remedial action and carry out a reforecasting exercise each quarter.
- Work with the OMP, Practice Group Leaders and Partners to identify Business Services Professional support requirements.
- Coordinate the development and implementation of firm-wide and office-wide policies, practices, and procedures to reflect local legislation and custom, while maintaining consistency with Firm requirements.
- For direct reports, define performance standards, provide timely and effective performance evaluations, determine training and development needs and coordinate salary and bonus reviews. Coordinate the communication of salary and bonus awards to all direct reports.
- Monitor staff levels and evaluate staff organizational structure to determine optimal efficiency, recommending changes as required.
- Assess ways to improve office operations and reduce unnecessary costs.
- Develop, communicate, and maintain up to date business emergency and contingency plans.
- Plan and organize office briefings, staff appreciation and social events for the office
- Promote team building and morale within the office.
- Participate in space design and construction projects, related logistics and communication.
- Manage office space, identify allocate and plan office space use, for expansion and growth, maximizing efficiencies.
- Provide leadership and manage the performance and activities of the NA ROMs/OMs, including attendance, administrative issues, and employee relations matters.
- Provide guidance and advice to the NA ROMs/OMs in the development and review of their office budgets, including monthly commentary and quarterly reforecasting.
- Manage the recruitment and selection of ROMs/OMs.
- Oversee the initiatives and implementation of firmwide and office-wide policies, practices, and procedures, to reflect local legislation and custom, while maintaining consistency with Firm requirements.
- Consult with ROMs on the handling of local employee relations issues, including conflict resolution, disciplinary and capability issues in collaboration with HR.
- Seek periodic feedback from NA Managing Partners regarding the effectiveness of Business Services Staff in their offices.
- Create, conduct, and deliver performance evaluations of the ROMs/OMs, incorporating feedback from the NA OMPs, and identify ROM/OM training and development needs.
- In conjunction with NA ROMs/OMs, define performance standards, promote timely and effective performance evaluations, determine training and development needs and coordinate salary and bonus reviews for support staff in their offices.
- Work with NA ROMs/OMs to monitor staff levels and evaluate staff organizational structure to determine optimal efficiency, and recommending changes as required.
- In conjunction with NA ROMs/OMs, assess ways to improve office operations and reduce unnecessary costs.
- Ensure that NA ROMs/OMs develop, communicate, and maintain up to date business emergency and contingency plans.
- Oversee the vendor responsible for delivery of the Dechert 24/7 function; evaluate, analyze delivery of service and efficiencies of operations. Serve as the firm’s primary liaison with the vendor’s management team.
- Oversee the delivery of the current and future (expanded) services by the Virtual Administrative Assistant (VAA) group, based in Charlotte, and evaluate delivery of service and efficiencies of operations. Partner with the CAO in the development of strategy for the expansion and implementation of virtual administrative support for the firm, to provide excellent, efficient, and cost-effective administrative support as the firm continues to innovate in the provision of these services.
- Performs any and all other duties as necessary and as assigned by your supervisor for efficient functioning of the Department, Office, and Firm.
- Graduate or equivalent level of education
- Previous professional services management and business administration experience, preferably with a law firm
- Comprehensive knowledge of US Employment legislation
- Strong management, leadership and supervisory skills
- Financial management skills
- Personnel management skills
- Excellent written, verbal, and inter-personal communication skills
- Ability to negotiate and resolve conflicts
- Ability to think critically in a pressurized environment and to make objective and independent judgments and decisions
- Strong IT skills and computer literacy and familiarity with office IT systems