Director of Account Management

5 - 7 years experience  •  Business Services

$120K - $140K
Posted on 10/31/17 by Naviga Recruiting
Confidential Company
Rocklin, CA
5 - 7 years experience
Business Services
$120K - $140K
Posted on 10/31/17 Naviga Recruiting

Our client is a global employment screening and hiring solutions business serving over 50,000 customers worldwide. Naviga has been retained to identify a Director of Accounts to join their team 

Title: Director of Accounts

Location:  Seattle, WA or Rocklin, CA or Fort Collins, CO or Cleveland, OH or New York, NY.

Key Notes/Company Details:

  • Over 75years in business
  • Super innovative, high growth business
  • Industry leader - #1 in the world
  • A large team of over 3,500 employees and 18 offices in many different countries
  • Respected, and valued relationships among all colleagues and employees

Growth Opportunity:

Opportunity for growth as the company expands


  • Drive and implement key enablement projects across your Account Management team
  • Maintain Account Management territory assignments and key productivity ratios for your Book of Business.
  • Partners with senior leadership to identify opportunities for Client Solutions process improvement. Facilitates successful implementation of new programs through the department by ensuring a well-defined, efficient process is in place for launch.
  • Revenue Pipeline forecasting/management
  • Contract Monitoring & Management
  • Liaise with others departments to prioritize projects and tasks for account management team to include Managing and leading the execution
  • Implement and manage customer background screening programs to best align with customer’s organizational needs and goals
  • Structure and implement long term contract/agreements with customers to renew and grow revenue from customer base
  • Understand each client’s organizational dynamics and probe to discover model and core initiatives in a solutions sales capacity and assist client in goal achievement by leveraging the business’ suite of products and services
  • Identify and develop multi-level relationships with key decision makers and decision influencers to ensure retention and relationship stability regardless of client’s turnover in key roles.
  • Create strategic account plan as a roadmap to grow customer revenue and deliver world class customer satisfaction
  • Liaise between client, internal departments and partners to provide clear and accurate program guidance for customers
  • Conduct regular business reviews using value add propositions to mitigate client risk and enhance background screening programs
  • Grow customer book of business to target vs. prior year, driven by existing revenue retention and closing new business
  • Liaise with account management leadership and Finance to track, maintain and correct revenue reporting for bonus payouts
  • Support account management team with client specific projects as needed
  • Assist Vice President with additional administrative tasks that may include meeting planning, and budget management.
  • Other duties as assigned.



  • 5+ years in a client facing role, ideally Account Manager, Operations and/or Sales/Account management Support role
  • Experience managing a team of 5+ members
  • Experience successfully managing corporate initiatives.
  • Bachelor’s degree from an accredited university
  • Expert organizational skills
  • Strong analytical skills, with ability to identify business opportunities/issues, design appropriate tests/analysis, and execute/optimize based on results
  • Demonstrated project management abilities
  • Make sound business decision based not only on data and statistics, but overall business impact
  • Must be able to analyze a situation and respond quickly
  • Must have excellent communication and professional writing skills
  • Must quickly learn and understand all aspects of the fulfillment process and be able to effectively explain them to the requester
  • Must do well under pressure with time-sensitive projects
  • Strong proficiency in excel, SFDC, and PowerPoint



  • Health, Dental, Vision Coverage
  • Life and Accident Insurance
  • Laptop
  • Phone
  • 19 days paid vacation
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