Director Nursing Education, Development and Quality, MSN

Mountain States Health Alliance   •  

Johnson City, TN

Industry: Patient Care


Not Specified years

Posted 376 days ago

This job is no longer available.


Responsible for developing, presenting, and evaluating general and clinical training and education programs.  Directs the analysis, program format, training materials, and program implementation.  Provide expert consultation, analysis, facilitation, research and project management in all areas related to the education, training and development of employees and otherstudents.

This is a full-time position.  Days and hours of work are typically Monday through Friday, 8:00 a.m. - 5:00 p.m.  This position requires extended hours and flexibility commensurate with a professional managerial role.


Develop an education, training, and development model and determine the education, training and development needs that link directly to organizational clinical, safety, quality, and other business goals and objectives. 
Collaborate with senior leaders and other related parties to develop guiding principles, strategies and plans; conduct comprehensive needs assessments; determine education, training and development priorities based on assessed needs, business impact and available resources.

Coordinate existing training programs and provide consultation to managers for development of job-specific training.  #CB

Design, conduct and/or broker the delivery of training programs from a variety of resources; research, evaluate and select outside consultants and trainers to meet training needs as appropriate. 
Prepare budgets and develop the administrative framework required to support education, training, and development programs and initiatives; formulate policies, procedures and schedules to support education and training operations and initiatives. 

Develop methods, procedures and systems to support learning initiatives and records maintenance; evaluate and measure the effectiveness of training and development programs. 

Coach Managers and employees with regard to career development strategies and techniques. 

 The Director uses leadership skills, perceived needs of team members, national standards of performance, scientific evidence, MSHA system-wide initiatives, the  strategic plan, Organization Development goals, facility goals and selected facility and MSHA outcome data to determine the strategic plan and Key Indicators of Quality and education.  He/she integrates Patient-Centered Care practices and guiding principles into all activities, and promotes the vision, values and philosophy of MSHA.

Specifically, the Director
•    Supervises the Facility Educators
•    Provides leadership and strategic direction to formulate plans for team member education.
•    Conducts and coordinates facility orientation; guides and monitors departmental orientation within the facility.
•    Oversees the development of content, programs and professional development pathways consistent with system-wide educational goals.
•    Serves as a central, focal point for system education initiatives in the facility, including but not limited to policies and procedures, coordination of educator job expectations.
•    Coordinates house-wide educational efforts.
•    Support the use of evidence-based practices.
•    Benchmarks best practices and proposes appropriate models for the facility.
•    Teaches effectively within area of subject expertise.
•    Collaborates in development of the OD strategic plan.
•    Develops, implements and evaluates the outcomes achieved in a facility-level strategic educational plan.
•    Monitors the quality of educational activities within the facility and addresses areas of needed improvement.
•    Uses the PDCA methodology.
•    Uses data and evidence in planning and evaluating outcomes.
•    Serves on at least one Shared Governance hospital committee, task force or project.
•    Obtains a minimum of 40 hours of education credit each year

Access to patient information may be necessary to fulfill the responsibilities of this role as it relates to education of other team members and assistance in the delivery of patient care.   Adherence to all MSHA confidentiality policies and practices is required.

MSHA expects that every team member will role model Patient-Centered Care behaviors and be guided by MSHA’s Values and the Principles of Patient–Centered Care. Every member of MSHA’s leadership team is accountable for coaching and monitoring reporting team members to ensure that the standards and initiatives of Patient-Centered Care are a living reality in their work units / Departments.

It is vital that an individual in this position be capable of good communication skills. It is of the utmost importance that written communication is legible.

MSHA expects all team members to support the VOS initiative by demonstrating awareness of the VOS system and effectively applying it to his/her work.

Job duties of this position may require access to protected patient information (PHI). The team member will be accountable for appropriate use of the record and compliance with all confidentiality and security policy and procedures related to use, access, and disclosure of PHI.

MSHA expects all team members to comply with Federal civil rights laws and regulations. Team members will not discriminate, exclude people, or treat anyone differently because of age, race, color, national origin, national origin, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression.



See Organization Chart



The Director  is a registered nurse with a current license to practice professional nursing in the appropriate state by the time of employment.  A minimum of a MSN is required. Experience as manager/supervisor or advanced clinical practice is required.  Excellent leadership abilities, communication skills and interpersonal competence are required.