POSITION SUMMARYThe Director of IT Infrastructure, Security, and Operations is a senior IT leader responsible for the strategy, delivery, and continuous improvement of enterprise infrastructure, cybersecurity, and end-user services across ODW.
This role transforms infrastructure into a security-first, operations-aligned capability, ensuring reliable, scalable, and secure technology platforms that support:
- Multi-Site Warehouse operations (WMS, automation, site infrastructure)
- Transportation management (TMS, integrations, carrier connectivity, visibility platforms)
- Corporate Offices
The Director will:
- Own and mature the enterprise cybersecurity program
- Lead infrastructure, network, and service delivery across corporate, warehouse, and transportation operations
- Build strong relationships with Operations (Warehouse + Transportation), IT, and executive leadership
- Drive vendor strategy and financial discipline (OPEX/CAPEX)
- Ensure technology enables growth, customer onboarding, and day-to-day operational excellence
Essential FunctionsReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Cybersecurity Leadership- Define and execute the enterprise cybersecurity strategy and roadmap
- Establish a risk-based security program aligned to frameworks (NIST, CIS, ISO)
- Oversee:
- Identity & Access Management (IAM)
- Network, endpoint, and cloud security
- Threat detection, incident response, and recovery
- Vulnerability management across warehouse and transportation platforms
- Ensure protection of:
- Operational systems
- Customer and ODW data
- Integration endpoints
- Partner with business leaders to translate security risks into actionable plans
- Lead security awareness and compliance initiatives
Infrastructure & Network Strategy- Own architecture and lifecycle of:
- Cloud and on-prem infrastructure
- Network connectivity across warehouses, offices, and transportation operations
- Unified communications across all sites
- Ensure high availability and performance for:
- Warehouse environments
- Transportation platforms
- Drive modernization and standardization (cloud adoption, automation, resiliency)
- Service Management & End-User Experience
- Lead the Service Desk with a focus on:
- Responsiveness and SLA performance
- User experience across corporate, warehouse, and transportation teams
- Drive ITIL-based service management with clear metrics and continuous improvement plans
Vendor & Partner Management- Own strategic relationships with vendors supporting:
- Infrastructure and cloud platforms
- Cybersecurity tools and services
- Warehouse and transportation technology ecosystems
- Manage carrier/partner connectivity vendors
- Drive vendor accountability through:
- SLAs and KPIs
- Cost optimization
- Consolidation and simplification strategies
- Lead contract negotiations and performance governance
Financial Management (OPEX & CAPEX)- Develop and manage budgets across infrastructure and security domains
- Align spend to:
- Risk mitigation
- Operational reliability
- Growth and customer onboarding scalability
- Build multi-year investment roadmaps tied to business strategy
- Drive cost transparency and ROI measurement
Leadership & Relationship Management- Build and lead a high-performing, service-oriented team
- Establish strong partnerships with:
- Warehouse Operations leadership
- Transportation Management leadership
- Application development and integration teams
- Executive stakeholders
- Serve as a trusted advisor on technology, risk, and operational enablement
- Foster a culture of:
- Accountability
- Collaboration
- Continuous improvement
Endpoint Management- Own the enterprise endpoint management strategy across corporate and operational environments (workstations, laptops, RF's, rugged/warehouse devices where applicable)
- Establish and maintain accurate hardware/software inventory and asset lifecycle data, including procurement intake, assignment, and disposal
- Define standard builds, application packaging, and deployment pathing to ensure consistent configurations and rapid onboarding
Education and ExperienceRequired
- 10 + years of IT experience with leadership across infrastructure and cybersecurity
- Proven experience supporting mission-critical operational systems
- Strong expertise in:
- Cybersecurity frameworks
- Network and cloud infrastructure
- IT service management (ITIL )
- Experience in multi-site, operations-heavy environments
- Demonstrated success managing vendors, contracts, and service performance
- Strong financial acumen managing OPEX and CAPEX budgets
Preferred
- Experience in 3PL, logistics, or supply chain environments
- Certifications:
- CISSP, CISM, or equivalent
- ITIL, AWS/Azure, networking certifications
Minimum Physical Requirements While performing the duties of this job, the employee requires the ability to:
- Hear, read and comprehend, write, and communicate
- Continuously sit, type, and perform repetitive wrist motion
- Occasionally stand, walk, bend, squat/kneel, twist/turn or reach
- Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities
The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.
