Job Summary: Director – IT Security and Infrastructure Operations will be responsible for two core functions of Information Technology Services for the company.
Job Details: IT Security Officer: As an IT Security Officer for TAH entities, this position will be responsible for the following areas: IT Security Assessment • Assess the organization’s security measures, such as firewalls, anti-virus software and passwords, to identify any weak points that might make information systems vulnerable to attack. • Carry out simulated attacks to test the efficiency of security measures. • Prioritize security coverage to ensure that strategically important data, such as commercial information or personal data, receives the highest levels of protection. IT Security Policies • Develop risk mitigation policies that encourage secure working and protection of data. • Provide training for employees, explaining security risks and demonstrating good practices, such as using strong passwords and protecting data when they use mobile devices outside the office. • Accountable for enforcing IT security policies and incident reporting to the company’s leadership team. IT Security Monitoring • Establish procedures and automated processes, tools and technologies to continuously monitor the status of devices connected to the networks, malware, IT networks, Internet Connectivity Controls, Cyber Crimes including denial of service attacks, email hijacking, email identity thefts, and unusual activities and behaviors of devices connected to the company’s IT networks. • Responsible for deploying tools and technologies to proactively monitor and detect unusual patterns of behavior and respond quickly to determine the cause and deal with any threat. • Analyze reports generated by the monitoring system to identify trends that might indicate a future risk. IT Infrastructure Operations: As the Director of Infrastructure Operations you will be responsible for Network Operations, On-Premises and Cloud Hosted Data Center Operations, and Service Desk Operations. The position entails contributing leadership as well as hands-on expertise to help support existing NOC/SOC Infrastructure, Data Center Infrastructure including Virtualization Technologies such as VMWare/Hyper V for Windows and Unix Servers platforms, SAN Solutions and Network Virtualization Operations using SD-Wan and other emerging technologies. Network Operations • Continuously monitor a wide variety of information and network systems that include communications circuits, cloud resources, LAN/WAN systems, routers, switches, firewalls and VoIP systems and application delivery. • Provide timely response to all incidents, outages and performance issues. • Categorize issues for escalation to appropriate technical teams. • Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact. • Collect and review performance reports for various systems, and reporting trends in performance to senior technical personnel to help them predict future issues or outages. • Document all actions in accordance with standard company policies and procedures. • Notify customer and third-party service providers of issues, outages and remediation status. • Work with internal and external technical and service teams to create and/or update knowledge base articles. • Perform routine systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.). • Support multiple technical teams in 24x7 operational environments with high uptime requirements. Varied shift schedules may include day or evening hours. Data Center Operations (On-Premises and Cloud Hosted) • Infrastructure: Install, maintain, monitor, patch and update server, storage, virtualization, and network resources • Security: Processes, tools and technologies that ensure physical and logical security in the data center premises • Power and cooling: Ensure enough power is supplied to the data center facility and the cooling system is operational • Management: Create, enforce and monitor policies and procedures within data center processes • Establish a change management architecture which will serve to categorize and minimize the risk associated with changes that may have a negative impact on business • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. • Enforce company policy for technology use by establishing and enforcing organization standards in conjunction with department managers. • Build and Operate a modern global cloud infrastructure including Private and Public Cloud infrastructure and IaaS / PaaS / SaaS approaches to deliver the information services for the company globally T services that the world's leading companies rely on to plan and run their business. Service Desk Operations • Possess a thorough understanding of the ITIL Service Desk function and Incident, Request Fulfilment, Access Management, Event Management, Problem, Service Level, Change, Configuration, and Service Transition processes. Preferably ITIL qualified • Own, review, and revise the ITIL Service Operation Policies, Processes, and Procedures pertaining to IT services and regularly report on their performance using a range of KPIs and metrics. These include Incident, Event, and Access Management and Request Fulfilment • Maintain and manage the Service Desk Knowledgebases, and implements AI and other automated tools to improve IT service levels and user satisfaction • Proven interpersonal, customer relation, and team-working skills; ability to forge effective cross team and departmental relationships to the benefit of the Technology Department.
Knowledge, Skills and Abilities (KSAs)
• Experience with Cloud Infrastructure, AWS/AZURE and experience in supporting cloud hosted applications such as Office/365, managing workloads into AWS and/or other cloud infrastructure • Proven experience in managing co-located data centers and IaaS and PaaS providers in negotiating and managing SLAs and engagement contracts • Proven experience in handling Cyber Security threats and prevention measures • Experience in setting up and managing NOC/SOC operations • Strong analytical and logical problem-solving skills • Strong interpersonal communication and relational skills, good organizational and project management skills; sound judgment; initiative; flexibility; detail-oriented
• Bachelor's degree in computer science, Information Technology • Certifications such as CISSP, CISM, and CISCO, Microsoft is plus • At least 15 years or more hands-on experience with IT Infrastructure Operations including Network Design & Support, Data Center Operations for Windows, VMWARE / Hyper V, Unix servers and SAN solutions • At least 5 years proven experience as an IT Security / Cyber Security Manager/Officer for a large enterprise with hands-on experience with Firewalls, Routers, SIEM tools, and NOC/SOC operations • At least 10 years of experience as an IT Infrastructure manager