Director, IS Operations

ServiceMaster   •  

Memphis, TN

Industry: Consumer Goods / Miscellaneous


8 - 10 years

Posted 384 days ago

This job is no longer available.

Job Description

Position Overview
Oversees the data center site management by leading the team, providing project management and relationship building within the infrastructure operations,

Job Responsibilities
• Lead with a continuous improvement mindset.
• Oversee data center site management.
• Lead the team to increasing levels of capability, emphasizing both customer service and teamwork.
• Improve and maintain depth of leadership across the team.
• Provide project management, leadership, and relationship building within the infrastructure operations groups.
• Set the direction of the IT Operations group, leading and directing all services across the organization.
• Develop strategic and tactical technology and resource plans to maintain availability and efficiencies.
• Manage vendor relationships and contracts; manage and source professional services and outsourced solutions.
• Consult with management to analyze computer system needs for management information and functional operations, to
determine scope and priorities of projects, and to discuss system capacity and equipment acquisitions.
• Review reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and
impact, and address problems.
• Assist in development and management of the IT Infrastructure Budget.
• Leadership for delivery of 24/7 service operations and KPI compliance.

Job Requirements
• Bachelor’s degree in Engineering, Computer Science or Business required./li>
• Masters Degree in a related field preferred.
• Ten years’ experience in IT operations, systems integration and infrastructure design including 7 years of progressive management experience.
• Experience creating and maintaining scalable, real-time, redundant platforms and operating environments.
• Experience with comprehensive disaster recovery architecture and operations, including storage area network and redundant, highly-available telephony, server and network architectures.
• Exposure to ITIL concepts and adoption.
• Ability to quickly recognize solutions to arising issues
• Ability to meet SLA's and develop metrics that ensure that SLAs are met
• Ability to identify and leverage department resources to accomplish goals
• Ability to be a team player
• Strong influence, leadership, and collaborative skills
• Strong planning and team building experience.
• Excellent interpersonal skills; articulate communicator with strong analytical and negotiating skills.
• Ability to build and sustain collaborative relationships with executive management and multiple constituencies.
• Ability to articulate technical terminology into terms understandable to diverse groups of technical and non-technical personnel.
• Evidence an understanding of a systems perspective and the interdependence of one unit upon another, and how a change in any one part affects all others.
• Excellent communication and financial skills are necessary for performing cost analysis and justification of new