Director Investigations Support

Scotiabank   •  

Toronto, ON

11 - 15 years

Posted 236 days ago

This job is no longer available.


Contributes to the overall success of the Investigation Services function across Canada, ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

The Investigation Services unit within Corporate Security is the Bank’s centre of excellence for investigations.  The incumbent leads Canadian-based Investigations Support, Document Services and Corporate Risk Assessment teams, providing operational support to Investigations (INV) Canada. The incumbent also oversees the Corporate Risk Assessment process within Investigation Services.

Works closely with the Director, INV Canada in identifying and planning for the changing needs of the unit, strategic planning, advancing the strategic initiatives of the unit, budgeting, training and identifying opportunities for implementing process improvement in INV.

Promotes an enterprise-wide approach for integration and synchronization with internal partners that share responsibility for managing risks in the Scotiabank Group.


Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Investigations Support 

Conducts account reviews across multiple business lines in Canada (including Tangerine and Credit Cards Canada) for internal fraud and irregular practices, and high risk, complex third-party fraud in support of INV Canada investigations.

Judicial Support

Manages requests for information and production of banking records to third parties, in partnership with the Ontario Centralized Accounting Unit (CAU).

Corporate Risk Assessments 

Conduct qualitative risk assessments on selected persons or entities with which Scotiabank does business, helping to reduce the reputational and operating risks inherent with borrowing clients.

Governance and Policy responsibilities:

Lead the development of strategic recommendations to support and enhance operational, investigative and administrative business and policy development with the objective of ensuring that all investigations conducted are professional, effective and consistent.

Responsible for the identification and analysis of solutions for procedural/systems review, cost benefit analysis, business solution evaluations and business requirements definition

Oversee INV Canada budget expenditures to ensure all operations are within budget, forecast future budget needs and identify variances between actual and budgeted financial results at the end of each reporting period.

Oversee and coordinate the development, design and implementation of enterprise-wide crime risk education strategies

Direct the development and implementation of education strategies addressing evolving criminal trends to provide greater situational awareness for Bank personnel in Canada.

Define and implement enterprise-wide service level expectations for internal and external stakeholders

In collaboration with internal stakeholders at a senior level, develop and implement Service Level Agreements to reinforce and enhance the due diligence efforts that are undertaken by business lines in evaluating existing and prospective lending relationships, and thereby assist in making prudent lending decisions, achieving acceptable risk management, and reducing the potential of onboarding high risk customers.

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

Champions a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.  

Together with the Director, Investigation Services, oversees strategic and operational planning efforts, policy development, budget formulation and reporting processes on a national level


  • Post-secondary degree and/or university/college courses in business law or law enforcement or equivalent training.
  • High degree of fluency in English required; French/Spanish desirable.
  • Courses in investigative practices, methods and enforcement strategies.
  • 10 to 15years of experience in investigations/financial crimes and corporate risk assessments.
  • Working knowledge of relevant federal and local laws and regulations in respective jurisdictions where the Bank operates.
  • Working knowledge of the judiciary system, both criminal and civil processes and the rules of admissibility of evidence.
  • Working knowledge of IT applications, systems, security controls.

Requisition ID: 19530