Director, Internal Consultant

Salary depends on experience
Posted on 07/06/17
8 - 10 years experience
Financial Services
Salary depends on experience
Posted on 07/06/17

About the Role:

Location: Remote acceptable but prefer near a major Fiserv location: Alpharetta, Dallas, Lake Mary, New Jersey or Brookfield, WI

Reporting Relationships:

  • Position Reports to: VP, Internal Consulting
  • Direct Reports: TBD
  • Peer Relationships: Other Directors
  • Key Stakeholder Relationships:

As a Director of Internal Consulting, you will be part of a high-profile, agile team of internalconsultants. You will be deployed to implement solutions in hot spots and mission-critical areas of our business, and challenged with focusing on excellence in execution while staying true to the conceptualization of the initiative. This will be achieved through the following areas:

Business Planning & Strategy:

  • Oversee and deliver quality engagements with specialized expertise as a developer, advisor, and reviewer.
  • Accelerate value realization by aligning technology deployment and engagement plans with organizational objectives
  • Develop improvement strategies from a wide array of proven methodologies such as six sigma and pragmatic marketing

Building Organizational Capability:

  • Stabilize developed infrastructure solutions using different methodologies that align with Fiserv’s vision and core values
  • Accountable for the design, coordination, implementation and execution of key projects that support strategic initiatives across the Fiserv enterprise
  • Function as a trusted advisor to internal business groups


  • Understand relevant application development, infrastructure and operational implications of engagements
  • Lead large scale project engagements in a collaborative and fast-paced environment

Client-Facing Initiatives:

  • Partner with stakeholders to develop, refine, and launch engagement/project plans
  • Demonstrate extensive knowledge and understanding of organizational design and operations toleverage large scale transitions with Fiserv clients

Leadership Expectations:

Thought Leadership:

  • Lead execution of clearly defined components within a process stream, which could span process improvement, organizational change, and / or functional strategy efforts
  • Develop engagement/project-specific ideas that actively and quickly identify gaps in existing processes.
  • Gather, model, and analyze data to identify trends and industry insights
  • Present findings to key stakeholders and leverage expertise to a realize an action plan

Client Leadership:

  • Prepares and listens well; interjects and participates in client meetings to gather baseline information and can work with client team to retool/execute any additional requests
  • Establish excellent relationships with internal clients and colleagues

Team Leadership;

  • Manages deadlines / timeframes, proactively escalating issues as needed
  • Receptive to ongoing feedback via senior leadership, internal business partners, and peers
  • Team player, works well with Engagement/Project analysts / associates and other applicable resources

Position Qualifications

Travel Required: 75%

Education: Bachelor’s degree required; MBA strongly preferred

Experience, Skills and Knowledge:

  • 7 or more years of experience consulting in a business-to-business environment, with proven focus on strategic planning, operational improvements, and building organizational capability
  • Curious, Engaged, Determined and Insightful
  • Prefer core specialty of Product Management, Technology, Business Development, or Finance
  • Proven track record of identifying, developing and driving impactful partnerships across large enterprises
  • Demonstrated experience transforming businesses
  • Strong presentation, written, and collaborative skills to build and maintain proactive involvement with all levels within the organization
  • Ability to plan, prioritize, adapt to change, and provide appropriate follow-through to effectively drive business results
  • Strong financial and business acumen required to quantify and communicate results
  • A history of exceeding expectations
  • Experience working in a diverse, matrixed organization
  • Strategic business planning and execution
  • Effective resource management skills
  • Strength in knowledge management and financial management
  • Experience coaching, mentoring and developing growth organizations

Job ID 4609669

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