Director, Implementation

Ceridian   •  

Ontario, CA

Industry: Professional, Scientific & Technical Services

  •  

5 - 7 years

Posted 47 days ago

Ceridian is a cloud company  powered by our people. As an innovative fast-growing global, human capital management (HCM)  technology company, join us as we transform the world of work for millions of employees around the world. Our products help employees be paid on time, apply for promotions, grow their careers, and support their work/life fit. Our solutions and our people work together to help organizations control costs, save time, optimize their workforce, minimize risk, and grow their businesses. We are proud of our many recent accomplishments, which include setting a record in the TSX as the largest tech IPO in Canadian history, and having our leader recognized as a Top CEO by Glassdoor’s Employees’ Choice Awards for the third time.

Ceridian has not only invested heavily in cloud software development but in its people as well. Our workplace experience provides employees with empowering programs for career growth and includes diversity/inclusion groups to support every person’s career journey. At Ceridian we not only work hard, but we play hard too. Each office has its own unique Fun at Work experience which includes events such as social hours, team building competitions, and other fun occasions for all employees to enjoy. We believe in giving back to the communities that we live in, by volunteering our time and contributing to our own  charity foundation, Ceridian Cares. We also have a wide-range of flexible benefits to support our people’s work life blend and meet their needs.

We are looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility.

Find out why Ceridian employees declare Ceridian a Great Place to Work® in 2018, a Glassdoor Best Places to Work in 2018, and one of Canada’s Top 100 Employers for the 15th consecutive year!

About the Position:

 

The Director Implementation role is responsible for end-to-end delivery of complex, multi-dimensional Ceridian HCM solutions through a team of consultants, project managers and other subject matter experts. Key responsibilities include; project staffing, sponsorship and profitability, customer relationship management, and people management. In addition, the Director role contributes to the growth of the Implementation practice and participates in the sales cycle to determine scope and effort and set expectations for project delivery. 
 

Responsibilities: 
 

Achieve and Exceed Implementation Targets 

  • Ensure team targets are met and seek ways to exceed targets 
  • Manage a portfolio of complex, multi-disciplinary projects to ensure quality, on-time and on-budget implementations using a mix of global resources 
  • Support and provide leadership in the sales cycle through scoping and approval of engagements, executive level prospect meetings and solution reviews 

Ensure High Customer Satisfaction and Referencability 

  • Ensure adherence to highest quality standards in project delivery consistently utilizing Ceridian HCM tools, techniques and methodology, and contribute to enhancement of quality standards 
  • Manage executive level customer relationships and provide team oversight through Ceridian implementations, including charter accounts 
  • Actively engage as project sponsor, including participation in Steering Committee meetings, executive touch points and other key governance activities 
  • Responsible for project staffing and resource management on a broad range of complex implementation engagements 
  • Motivate teams to document solutions and contribute to internal knowledge share 
  • Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations 
  • Take a leadership role in the company’s internal, departmental and cross-departmental initiatives 

Increase Engagement and Capabilities of Team Resources 

  • Hire, train and manage a team of new and experienced resources to execute effectively and fulfill practice objectives 
  • Provide coaching and mentoring to improve performance and drive career development 
  • Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner 

Qualifications:

  • Bachelor’s degree or equivalent experience 
  • Master’s degree or post graduate coursework an asset 
  • 10+ years of experience in human capital management applications consulting preferred;  retail experience is a plus 
  • 5+ years in Consultant role with Ceridian HCM an asset 
  • Proven track record of meeting and exceeding Implementation targets 
  • Strong background in leading software implementation projects including experience developing project team structures and governance models 
  • Demonstrated experience translating customer business requirements into workable software solutions 
  • Proven experience in change management and business process mapping 
  • Demonstrated blend of strategic and operational experience leading and developing highly skilled teams 

Technical Skills Requirements 

  • Consulting and management experience in a SaaS / Cloud computing environment 
  • Experience managing the implementation of one or more of the following applications in addition to Ceridian HCM: SalesForce.com, SAP, PeopleSoft, JD Edwards, Kronos, Workbrain/Infor, RedPrairie/JDA, Ultimate, Oracle HR/Payroll, ADP, Workday 
  • Expert knowledge of common human capital management (HCM) business practices 
  • Ability to prepare and present documents to prospects and customers on Ceridian's Implementation approach and best practices; ability to sell the value of Ceridian's Implementation methodology to executive level prospects 
  • Previous services sales experience an asset; comfortable interacting with the Sales team and C level prospects to close deals 
  • Ability to forecast and deliver on targets on a quarterly basis 
  • Ability to leverage analytical and technical skills to influence key strategic decisions 

Functional Skills Requirements 

  • Excellent customer relationship and business acumen 
  • Demonstrates full competence in business function 
  • Ability to provide direction to multiple complex projects, customers and prospects at the same time and manage competing priorities 
  • Excellent organization, communication and collaboration skills; ability to translate complex, multi-dimensional issues into business impacts and propose solutions that produce a win-win outcome 
  • Ability to effectively manage resources and performance to meet current and future demands 
  • Ability to coach and mentor consultants and project managers on consulting, solution delivery and change control tools and techniques; ability to provide thought leadership in implementation improvement initiatives 
  • Promotes and ensures team adherence to Implementation methodology, best practice guidelines and Consulting@Ceridian guidelines; provides thought leadership to improve the practice 
  • Ability to work collaboratively with the Sales team and take a leadership role in implementation scoping and delivery guidance in the sales cycle 
  • Ability and willingness to travel to prospect and customer sites as needed 

Req #4154