Director, Human Capital Management

Unum   •  

Portland, ME

Industry: Technology


8 - 10 years

Posted 50 days ago

General Summary:

This role will be responsible for the unique support required for Unum US, Colonial Life & HCM products and services. In addition, the incumbent will be a primary contact for internal, external, and field partners inclusive of sales management regarding these processes.

Principal Duties and Responsibilities

  • This position supports Unum Group’s strategic HCM offering as an integral leader of the service team for Unum’s newest business venture
  • This position is accountable for interacting and developing strong relationships with internal, external, and field business partners to accomplish the goals of Unum’s HCM strategy, and support assigned venture initiatives.
  • Leverage strong partnerships to find resolutions and make it easy for customers to do business with Unum HCM.
  • Collaborate with internal and external partners as needed (e.g. UUS/CLA Sales, Brokers, Third Party Tech partners as needed).
  • In conjunction with the AVP, HCM Strategy, drive the continuing strategic development and tactical planning for the organization
  • Oversee the day-to-day operation of the team, ensuring a strong workflow and partnership between the various entities
    • Establish objectives
    • Ensure quality control
    • Record, validate and ensure high service levels
    • Provide management reports on a timely basis
  • Direct growth and development, and continuous refinement/improvement of existing processes/workflows and services
  • May partner with RFP Coordinator to ensure complete and accurate RFP details when needed
  • Lead a high performance team, ensuring the highest level selection of staff, training, performance management, coaching, talent development, motivation and retention.
  • Formulate budget and monitor variances (cost containment) ensuring optimum efficiency and operational effectiveness.

Job Specifications

  • Bachelor’s degree strongly preferred or equivalent, relevant business experience
  • 8+ years experience in the insurance industry preferably in a sales or service environment
  • A proven track record of successful operational and/or sales management
  • Demonstrated people management experience and skills with the ability to drive change and enthuse individuals
  • High level of organization, implementation/execution and project management skills
  • Strong understanding of the business and sales via multi-functional experience
  • Excellent negotiation and collaboration skills
  • Ability to think and implement strategically and tactically
  • Ability to communicate, influence and interact effectively at all levels of the organization
  • Solid credibility with the Field Sales organization
  • May require occasional travel