Director, HR Services

RAND Corporation   •  

Pittsburgh, PA

Industry: Education, Government & Non-Profit


11 - 15 years

Posted 60 days ago

This job is no longer available.

Overview of RAND

The RAND Corporation is a research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous. RAND's research and analysis address issues that impact people everywhere, including security, health, education, sustainability, growth, and development. Headquartered in Santa Monica, California, RAND has close to 1,850 people from approximately 50 countries working in offices in North America, Europe, and Australia, with annual revenues of more than $315 million.

RAND is nonprofit, nonpartisan, and committed to the public interest. Our research is sponsored by government agencies, international organizations, and foundations. We rely on philanthropic support to pursue visionary ideas; address critical problems that are under-researched; and devise innovative approaches for solving acute, complex, or provocative policy challenges. RAND values objectivity and integrity in both its research processes and internal interactions. We emphasize a collegial environment that respects the contributions and dignity of all staff.

Position Description

RAND's Human Resources Department supports a diverse community of highly skilled research, professional and support staff. This individual reports to our Vice President, Human Resources, and will play a key role in supporting our mission by leading our generalist function (our generalist business partners are called HR Service Managers) to ensure that we are providing robust HR support to our internal client groups/managers and supporting our employee population. The Director will be HR's lead in collaborations with others to foster a supportive "employee experience" and workplace, and in positioning HR's communications accordingly.

The HR Generalist team provides a broad range of HR support to both RAND staff and management on a variety of complex HR issues including employee relations and performance management and serves as the primary liaison to HR for RAND staff. This includes helping to ensure that HR's communications and interactions with employees are service-oriented and user-friendly, and that processes are effective. The Generalist team also partners with hiring manager and the recruiting team on staffing activities, with our compensation group, and with benefits colleagues on the administration of leaves of absence. The Director position will lead and oversee various special projects and will help initiate and achieve policy and process improvements within the HR function. In addition, this role supports some international HR activities.

RAND has a unique and very talented workforce that is highly engaged and committed to RAND's mission; we aim to provide effective HR support for our broad range of internal clients and staff, and to help foster a culture that values and supports our people. A work environment that is supportive of diversity and inclusion, employee wellbeing, and where a strong service orientation is the norm is critical to our employment value proposition.

RAND will implement a new cloud-based enterprise system (Workday) in 2019, and there are many opportunities to realize the potential the new system will provide.

The Director must be an analytical, flexible, proactive problem solver with exceptional judgment who is adept at achieving results in a team oriented and highly collaborative environment. The successful candidate will have excellent communication and interpersonal skills and a strong service orientation. He/she will be someone who can effectively influence, collaborate with and coach a diverse group of staff at all levels of the organization, and who has exemplary supervisory and mentoring skills. Proven project management skills are important, and the individual should have a history of leading projects and supporting change management efforts, while also having a keen eye for (and comfort with) detail and nuance. The candidate is comfortable with using data and metrics and can capably manage and navigate multiple priorities in a multi-faceted and complex work environment.

Occasional U.S. travel is required.

Primary responsibilities include:

  • Leading our HR generalist function, setting the standard and the tone for the group on how HR will support the organization.
  • Functioning as the senior-level generalist within the organization; includes working with internal and external legal counsel on various projects, policies, investigations, etc.
  • Focusing on how we can support and influence the "employee experience", including leading the support for onboarding new staff.
  • Serving as HR's lead on RAND's "Magnetic Workplace" initiative, in partnership with several executives and RAND office site management; this effort is aimed at supporting activities and programming to enhance our work environment and workplace.
  • Leading the effort to administer RAND's biannual Employee Engagement Survey and coordination of action plan efforts across the organization, as well as occasional "best place to work" submissions.
  • Overseeing content management for HR's intranet site, with an eye to user-friendly, helpful content.
  • Collaborating as a member of the HR senior management team, contributing to HR planning and budget management, and leading or supporting special projects as needed.


  • Must possess a broad HR generalist background with solid working knowledge of compensation, recruiting, absence management/leaves.
  • Significant experience working in a generalist role with strong employee relations focus and experience managing professional staff. Expertise or experience across additional HR specialties is a plus.
  • Experience in an academic, research, professional services, or high-tech environment is preferred.
  • Experience facilitating change and organizational development efforts is desired; Affinity for training and development a plus.
  • Strong working knowledge of federal and state employment laws is required, and advanced skill/experience in conducting investigations.
  • Must have excellent organizational, project management and change management skills and be able to manage multiple priorities.
  • Must have a strong service orientation and attention to quality and accuracy.
  • Strong communication skills are essential, including writing skills and the ability to draft effective employee communications.
  • Must be a proactive problem solver, adept at working in a team- oriented and highly collaborative environment, but also able to function effectively working independently.

Specific technical skills required:

  • Experience working with and managing HRIS/HCM systems required (experience with contemporary cloud-based systems preferred, Workday experience a plus).
  • Must be proficient in Microsoft Office.

Education Requirements

BA/BS required, MS/MA/MBA preferred. PHR/SPHR certification a plus.


More than 10 years.

Security Clearance

Ability to obtain a U.S. security clearance is required