Director, HR Operations & Program Management

Satellite Healthcare   •  

San Jose, CA

Industry: Healthcare


8 - 10 years

Posted 62 days ago

This job is no longer available.

The HR function at Satellite Healthcare is undergoing transformation requiring redesign and reengineering of several processes and programs for increased effectiveness and efficiency. The Director, HR Operations & Program Management Leader oversees the day to day operations of HRprocesses and programs that support workers. These include maintenance of systems, processing of transactions, auditing of processes, compliance to federal and state regulations, reporting, evaluation of service and outcomes, vendor management and general risk management. This role defines and implements opportunities to improve effectiveness and efficiencies and customer service through process redesign, leveraging technology, and external capabilities (market/vendor offerings). This position is also responsible for managing and integrating all HR projects and programs to ensure coherence and application of best practices of project governance and management.

Essential Functions
The essential functions listed are not a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. All employees must work in accordance with Satellite’s I-CARE Standards.

  • Responsible for effective and efficient management of day to day operations and delivery of HR enterprise programs and services; includes the management of technology, processes, people, vendors and other resources; also includes the support of key business initiatives such as M&A’s, divestitures, restructuring and other projects affecting major populations of the workforce
  • Responsible for design, development, implementation and ongoing management including continuous improvement and redesign of HR programs, processes, technologies, and vendor portfolios
  • Participate in running the HR Function to achieve strategic value and high customer service
  • Supervise HR staff as appointed and lead others
  • Responsible for strategic development plans for HRshared services function of SHC
  • Responsible for driving the Satellite Healthcare culture through values and customer service standards
  • Accountable for outstanding customer service to all external and internal customers
  • Develops and maintains effective relationships through effective and timely communication
  • Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner


Minimum Qualifications
Any combination of education and experience that would likely provide the required knowledge, skills, and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s Degree in Business Administration or similar related fields

Experience: Eight (8) years of experience in operations management, HR program management, project management, PMO

Knowledge, Skills & Abilities:

  • HR Operations Management (running the transaction/service oriented aspects of HR)
  • Project Management and Project Management Office
  • Program Management
  • Process Management
  • General Human Resources functions
  • Business Management
  • Technology (specifically in HR) and Office applications (Outlook, Word, Excel, Powerpoint)
  • Supervisory
  • Planning
  • Analysis
  • Problem solving and critical thinking
  • Communications (written, verbal, interpersonal)
  • Research
  • Vendor Management
  • Ability to influence
  • Skilled as a leader and team developer
  • Initiative/Self-directed
  • Ability to handle confidential information discreetly
  • Ability to work in a fast-paced and changing environment