Director, HR Business Partner - Employer Solutions

Quest Diagnostics   •  

Secaucus, NJ

Industry: Healthcare


Not Specified years

Posted 181 days ago

This job is no longer available.

Employer Solutions:


Employer Solutions (ES) provides pre-employment drug screening and other new employee administrative support services to domestic and international companies.


The ES business provides pre-employment drug screening and other new employee administrative support services to over 20,000 domestic and international companies and will generate approximately $350M in revenues.  The ES business maintains a network of over 9,000 domestic and international collection sites to support the pre-employment screening done by our clients.  ES also provides operational support to the Prescription Drug Monitoring (PDM) business of Quest Diagnostics.  The value of those services approximates an additional $30M a year. 


The scope of services provided by ES includes:


  • Laboratory testing for pre-employment drug screening

  • Clinical laboratory testing for employers and other national health care providers looking for a nationwide, integrated solution

  • Collection services (domestic and international) provided by 9,000 locations which support our pre-employment drug screening clients

  • Operational support to Quest’s PDM business



In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.


Quest Diagnostics’ long term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:


  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences


Position Description:


Partners with business/functional leaders to influence the design and execution of the business strategy by providing consultative support and leadership. Translates the business plan into talent and organizational plans and drives for results by building organizational capability and performance.

The individual in this role will be an active member of the Billing senior leadership team, designing and driving a people strategy that supports Billing operational excellence. This person with liaison with regional HRBPs and seek input on a national Billing people strategy.

Partner to design and implement a sustainable organization that supports growth, quality and productivity by:


  • Driving the People strategy

  • Leveraging human capital to increase organizational capability and service delivery

  • Facilitating employee advocacy and fostering employee engagement


Key Accountabilities include:


Business Relationships

  • Builds relationships with senior level clients. Is a trusted and credible partner who anticipates needs and proactively recommends solutions

  • Serves as an active member of the senior leadership team in assigned business/function and is able to influence and challenge others at this level

  • Has a solid understanding of current and future business trends, both internal and external

  • Serves as executive coach providing guidance and consultation to leadership


Strategy & Planning


  • Consults with senior leaders to develop and execute business strategy to build organizational capabilities, behaviors, structures and process.  Provides strategic direction and influences at all levels in order to drive implementation of the strategy

  • Translates the business plan into talent and organizational plan (e.g. owns the People Strategy for assigned business to include: organizational re-design, strategic workforce planning, total rewards solutions, succession planning and talent management, organizational development and employee engagement of workforce)

  • Optimizes transformational change efforts by providing consulting support, guidance and a framework for leading and managing change

  • Responsible for succession planning / pipeline to ensure leadership talent in support the business strategy

  • Partners with and influences HR Centers of Excellence and HR Service Center to ensure the business is receiving optimal service and value added programs that are aligned with business strategy.

  • Use outcome based metrics supplied by HR Service Center to identify trends and influence the business


Business Based Outcomes


  • Ensures strong leadership teams in place and plays a key role in recruiting senior level talent

  • Drives toward strong organizational performance as evidenced by business measures such as productivity, quality and service

  • Drives toward optimal culture that facilitates employees’ success. This includes Engagement, Diversity & Inclusion.

  • Drives for high performance work environment that makes the organization a great place to work and delivers results


People Management & HR Development


  • Key member of the HR community working to develop the HR Business Partner role, including staying abreast of current HR trends and best practices.